Tolexo — Items not received, no response from customer care

Address:

Bangalore, Karnataka

I have placed an order on tolex.com - TOD[protected] on 20th Feb 2015. While placing order the website claims the product will be delivered in 3-5 days, I contacted the customer support representative, she assures the product will be delivered by 27th Feb. On 2nd March I sent an email to this company and still the product is not delivered nor I get any response to my email. On 4th March I call the customer care again to enquire about the product the lady say she can not tell me the status of my product shipment. I request her to cancel the order and refund my money, she say she can not do that. Either deliver my order or refund my money...!! please do not steal our money.