[Resolved] Tolexo — Non delivery of items | |||||
We have booked the items as follows with tolexo on 14/2/2016 Laxman Metal Cutting Band Saw, BLM-1 T06APD[protected]. At first they replied that they had some problem with the vendor so the item is getting delayed and will desp shortly. Now they are saying that we can't deliver the item because we dont have courier facility at the address. We already paid for the product and waited for 15-20 days which was going to be delivered in very next day of payment. We already suffered great loss for not availability of product on item. Was this information helpful? | |||||
Mar 8, 2017 Complaint marked as Resolved Tolexo customer support has been notified about the posted complaint. Verified Support Jan 28, 2017 Tolexo Customer Care's response Dear Mr. Customer, Greetings from Tolexo.com! Please accept our sincere apologies for the delay in service. We hope that your complaint has been resolved and you have received satisfactory response against the ordered goods. Please keep coming back, we wish to serve you again. Best Regards, Ashish Piplani | |||||
 3 Comments | |||||
Comments
still no feed back received, they have taken alternate address for shipping but no replies from tolexo.
Reply
Dear Customer,
Greetings from Tolexo.com !
Please accept our sincere apologies for the delay in service.
As discussed with you over the call, we would like to inform you that replacement order has been created for your ordered product.
Please be assured that we are personally following it up with our concerned department for urgent delivery of your order.
Best Regards,
Ashish Piplani
Greetings from Tolexo.com !
Please accept our sincere apologies for the delay in service.
As discussed with you over the call, we would like to inform you that replacement order has been created for your ordered product.
Please be assured that we are personally following it up with our concerned department for urgent delivery of your order.
Best Regards,
Ashish Piplani
they have provided the new order no as follows but until we receive the same we cannot ensure them.
ORDER INFORMATION
Order ID: TOD[protected] Seller: LAXMAN MACHINE TOOLS
Laxman Metal Cutting Band Saw, BLM-1
Quantity: 1
Exp. Dispatch Date:[protected]
Price : 70200.00
Tax : 3510.00
Net Pay : 73710.00
ORDER INFORMATION
Order ID: TOD[protected] Seller: LAXMAN MACHINE TOOLS
Laxman Metal Cutting Band Saw, BLM-1
Quantity: 1
Exp. Dispatch Date:[protected]
Price : 70200.00
Tax : 3510.00
Net Pay : 73710.00
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