[Resolved] Tolexo — Non-refund for inferior / substandard products | |||||
I purchased a box of 10 LED bulbs of 12 watts each online from Tolexo. On the packing of each bulb it is stated that the bulb has a life of 32000 hours. However, when using, none of the bulbs lasted for even 5 hours. I therefore wrote to Tolexo seeking a refund / replacement of the defective / substandard product. Tolexo refused stating that there is no warranty, and if any, is with the manufacturer. they also stated that the complaint of the defective product should be made within 15 days of purchase. This is absurd because we can come to know the defect only on using the bulb. Was this information helpful? | |||||
Mar 2, 2017 Complaint marked as Resolved Tolexo customer support has been notified about the posted complaint. Verified Support Jan 28, 2017 Tolexo Customer Care's response Dear Mr. Mendoza, Greetings from Tolexo.com! Please accept our sincere apologies for the delay in service. We hope that your complaint has been resolved and you have received satisfactory response against the ordered goods. Please keep coming back, we wish to serve you again. Best Regards, Ashish Piplani | |||||
 1 Comment | |||||
Comments
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
43%
Complaints
201
Pending
36
Resolved
77
View all 201 Tolexo reviews & complaints
Sector 63, Noida, Noida, Uttar Pradesh, India - 201301
View all Tolexo contact information
Greetings from Tolexo.com!
Please accept our sincere apologies for the delay in service.
We hope that your complaint has been resolved and you have received satisfactory response against the ordered goods.
Please keep coming back, we wish to serve you again.
Best Regards,
Ashish Piplani