[Resolved] Tolexo — Not giving correct information against my order no. tod[protected]

pravatnalini

from Kolkata, West Bengal

Address:

Khordha, Odisha, 751025

I placed order 8 nos boiler suit in different sizes on dt 21.11.16 with full payment. I regret to inform you that no body from tolexo or their logistic dept are giving right information about the delivery of my consignment.

Further, i want to draw your kind attention that they had promised me to delivery my goods within 4 to 5 days from the date of placing order and i had given order and payment on 21 nov.16. But sorry to inform you that i have not received till date. And spoke to customer care of tolexo on today and they gave a telephone number of delhibery courier and told me to follow up with them about status my consignment as they have no news of shipment after 24th nov.16. After this i spoke to delhibery courier, but could not get any status of my consignment.

This type of behavior and communication towards customers by tolexo is hurt me and delay of receiving created a huge loss.

Therefore, i request you kindly look into this matter and take necessary action against him.
With best regards,
Dillip mohapatra.

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Mar 4, 2017

Complaint marked as Resolved

Tolexo customer support has been notified about the posted complaint.

Verified Support

Jan 31, 2017

Tolexo Customer Care's response Dear Mr. Mohapatra,

Greetings from Tolexo.com!

Please accept our sincere apologies for the delay in service.

As we have checked the order status against the order id TOD[protected], your order has been successfully delivered. We will be sharing your feedback with our logistics department to improve the delivery timeline.

We request you to allow us one more chance to serve you better.

Best Regards,
Ashish Piplani