Tolexo — Product of bad quality delivered, send back, Not replaced even after 1.5 months

Address:

Mumbai City, Maharashtra

I am form Mumbai, I purchased 3 pair of Shoes form Tolexo online in June first week Order ID: TOD[protected] Got delivery after ~8 days, found the boz very old, torn and shoes were old and unfinished as if form rejection with other issues. I placed replacement email and had to call several times around 15-18 days after which it was picked up for replacement. Since then I am still following up regularly on email ( they never reply) and on calls it our money we call and hear all their stories (even they have no ideas of earlier communication or issue itself) just trained to say SORRY and promise of doing it - NOTHING DONE. Again the whole thing is repeated when you call again. After 45 days of buying from them, and following for replacement height is their person calls up to ask that your order is not placed .. are you facing any problems ? I would request your intervention so that other companies Donot fall prey to these companies and waste their time and hard earned money ..