[Resolved]  Tolexo — Received damaged items

Address:	560073
Website:	www.tolexo.com

I received a damaged item in order no. TOD[protected]Syntex long body faucet, nano series) and I raised a request for item replacement. I received a reply to my email that the order will be reverse picked up within 3 to 4 business days. I am waiting since 27Feb2016 that my order will get picked; however I have not heard from them so far. Also, I had received bad quality items in TOD[protected]Syntex angle valve). I realized that the angle valves were leakiing only after I got them fitted. And since I realized that they were leaking after 15 days of delivery, Tolexo refuses to pick up the items. When I spoke to customer care exec, he asked me to contact the vendor as the item has warranty of 5 years and said the vendor contact number is mentioned on the invoice; however when I called the number mentioned on the invoice, I was surprised that it was tolexo's number and not vendor's. I asked them for vendors number and they again asked me to email tolexo support desk. As usual my email has not been answered so far. Please help me either get refund for the faulty items or replace the items with good quality ones.