Tolexo — Replying without reading the Complaint Claim

Address:

Tiruchirappalli, Tamil Nadu

I have made a complaint regarding reverse pick up of item. They initiated a reverse pick for a item which is not yet delivered. When I mail them they are reply irrelevantly without reading the mail. Below is the following mail from my side the reply they gave. My Mail content: I have made a return request for Order Id TOD[protected].This order consist of two items 1. 13mm Drilling machine 2. Counter sink bitOn that order I have received the drilling machine alone. Counter sink bit is not yet shipped from your side.In that 13mm drilling machine the chuck is missing in the package, regarding this I have made several complain (see Ticket Number 28107, 41910). Final a return pick up was initiated from your side on 17th Feb 2015. But the return pick up was initiated for the Counter Sink bit (Which is not yet delivered) instead for the drilling machine. This careless behavior make me really angry and I totally lost trust on TOLEXO. Kindly make a immediate return pickup for The DRILLING MACHINE before I take this issue to the consumer forum. Tolexo Reply: Dear Sir, Greetings from Tolexo.com ! We have been coordinating the supplier and due to shortage of the product, it will take time for it to be delivered. The approximate delivery date as committed by the supplier is by 28th Feb, so by the time product reaches you, it will be first week of March 2015. We request you to please support us. Your patience in this regard is highly appreciated.