Address: | Ahmedabad, Gujarat |
I have ordered one product from Tolexo.com, They have delivered damaged product . I posted request for refund or replacement of product but support team always gave me the same answer that " Process will be start within 24 hours." I have waiting for the process for 10 days but still there is no process initiated from company.
Yesterday, I got the mail from support team that
Dear Customer,
We totally understand your concern.
However, we would like to inform you that this is a very minute error and can be rectified easily.
We will provide you a discount coupon on your next purchase.
Here is my order details and request details
Order No : TOD[protected]
Complain Ticket No : #79886 ( Created at 24th March, 2015 ).
Was this information helpful? |
Dear Customer,
We totally understand your concern.
However, we would like to inform you that this is a very minute error and can be rectified easily.
We will provide you a discount coupon on your next purchase.