| Address: | Mumbai City, Maharashtra |
Ordered 3 nos fire extinguishers from TOLEXO Order Number TOD[protected]
After many many calls product got delivered after 22 days. Company kept blaming the vendor and then the shipping agency.
When product arrived box looked damaged. Before taking delivery I opened box in front of shipping company to see box is torn/broken, has water damage, poorly packed and one of the fire extinguishers was DISCHARGED. Can you believe this, one of the fire extinguishers was empty and its handle broken and hose pipe missing.
I decided to not accept delivery. Call TOLEXO and they asked me to email pictures of damage. After this TOLEXO said I will get refund in 24 hrs.
After that my trouble started. I got 3 emails asking me to send pics again. I got 4 call asking if I had received product.
Basically their system shows product in transit and back end team just pushes my case from one guy to other who starts at begining (i think they just want to tire me out). Then they tell me this issue has no ticket number.
Finally I got a call after 3 days of this issue that they will refund my money in 10 days.
Still waiting for past 15 days for this "10 DAYS" to take place.
Bunch of theives and liars TOLEXO is.
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Greetings of the say from Tolexo..!!
This is in reference to above issue, we apologize for this inconvenience caused to you. Please note that we have already initiated full refund from our end against this order, it may take another 3 - 4 working for the amount to reflect in your account.
Do let us know for any further assistance, assuring you best of our services always.
Kind Regards
Tolexo