Tolexo.com — Order not delivered

Refer Order ID: TOD[protected] with tolex.com for a pruner. On 11.9.15, I have ordered a pruner with Telexo.com for the supply of a pruner and fully paid Rs.296.50. They have informed to deliver the same within 3 days. When tracked it reports ' Your order not yet dispatched'. Either they have to send the goods or refund me. Pl. check up.