Tommy Hilfiger India — complaint: non-adherence to company standards portrayed

Address:

New Delhi, Delhi, 110064

Hi sir/madam,

I am a gold customer with tommy hilfiger and was quite happy with the quality and in-store customer service until today.

I recently bought a tommy hilfiger mens t-shirt along with several other items from goa (Mall de goa) (Dated: 07 sep 2017). This t-shirt was washed for first time and i was surprised to see its color was ruined (See attached photo of the t-shirt). At this time i was back in delhi and i went to tommy hilfiger showroom in pacific mall subhash nagar (Date: 17 sep 2017) to exchange the t-shirt. Store manager directed me to a sales person to find a replacement for same - during this i searched 2 items for which they informed that they did not had my size.
I then requested to refund the money to which they denied. I gave other option to credit the amount as points in my membership card which also they denied.
Store manager gurpreet mentioned that they cannot do anything in case i do not choose a replacement, which was completely unacceptable as i was forced to buy something that i do not like.

I am left with no other option but to put a complaint against:
1. Tommy hilfiger being a renowned brand but manufacturing defected products and not refunding the amount when i was seeking for same
2. Store in pacific mall itself is incompetent as they did not had size for the products i was looking for (It was not just one product but i got same response for all 3 products that i chose)
3. Staff (Including manager gurpreet) in store in pacific mall was not at all professional as they were forcing for unacceptable options instead of feeling guilty about the lack of product inventory. They were not ready to refund or neither give credit on my membership card

Despite being a gold member i get such treatment makes me give a second thought about tommy's standards.

I am at first looking for, an action against above said complaints and hope that my complaint will be resolved at your level else i will be compelled towards other alternatives as you cannot deny the rights of a consumer.

Regards,
Divraj