| Address: | Raheja chambers, Main Linking Road, Santacruz west, Mumbai 54 |
| Website: | global.tommy.com |
DISGUSTING CUSTOMER SERVICE.
My kids bought a dress for my wife for her birthday, as a gift, but unfortunately they purchased the wrong size.
Next day when we went to the store to exchange, the store did not have the required size (a regular size which is available online on tommy site) in any of the dresses.
We humbly requested a store credit, which was bluntly denied.
We were assured by the staff that he would check with other stores in Mumbai about availability about the required size and would revert back by the same evening. Being most accommodating, we offered to accept any other design of dress in the required size
However its passed 4 days now and the only reply that we are still getting from the store is to give them some more time to revert.
Let me add here that we have been repeatedly and daily requesting the update from the tommy staff twice a day and have sent them pics of the dresses available in the required size on their own website, but shockingly even in these modern technology times, the store is yet to reply whether the size is available in any design, which itself is so disgusting and only goes to prove that the staff is deliberately negligent about customer service.
PLEASE SAVE YOURSELF SUCH MENTAL AGONY AND HARASSMENT BY STAYING AWAY FROM THIS PARTICULAR STORE, ESPECIALLY IF YOU ARE BUYING A PRODUCT WITHOUT TRIAL OR AS A GIFT.
Post this review, the store staff called and had the audacity to further ask time till coming Tuesday citing an excuse that new launch would be happening then, which is yet another blatant lie as the New launch is already available on Myntra and other online shopping sites and furthermore as the similar excuse was given yesterday wherein we were informed that new stocks have already been received and that they would revert after checking the same.
Obviously with this frivolous procrastination came the request to delete the review.. TRULY DISGUSTING
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