I wish to complain about poor quality and pathetic service from Tommy Hilfiger.
I bought 2 sunglasses from Tommy Hilfiger outlet R Kumar in Ahmedabad for me & my wife. Immediate after the purchase there was one scratch in my glass and only the glasses were replaced. Everything was ok till now but suddenly the film in sunglasses started coming off. Due to lockdown I had moved to another city and left Ahmedabad.
After the lockdown was over I approached your shop and they started to explain that I must have applied sanitizer to clean it. The fact is I had never used for almost 1 year as I was at home only.
They told me to get glasses replaced either with authentic one of their own glasses. I got it replaced with an authentic one and also raised a complaint at Tommy Hilfiger about the quality.
Believe me it took over 1 year for your team to replace the original one.
I got calls from New Delhi, Mumbai from various people and they always told me that they will come back to me but never returned.
Most recent was from Mr. Prashant –[protected]. He told me that R kumar will call me soon a month back and till now I have called him 4 times but nothing happened.
Kindly have and get it resolved its 1 year…
Regards,
Ajit kumar
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