Tommy Hilfiger — Slippers shape changed

Address:

520010

I MVSBN Raju residing at vijayawada, i have purchased one pair slippers at ramachandranagar, vijayawada outlet in 3rd, June 2015.Doc No.S15/207.But Slippers shape changed to U shape.so i have approached outlet manager for replace the product, but he said it is not possible.so i want the solution for the issue ASAP.
Thanking you,
Regards,
MVSBN Raju.
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