Comments
Steve,
I am currently facing the same problem... Its the 4th time my Tommy Hilfiger watch went for servicing. I have logged a complain with the customer service desk (Complaint ID : 488500)
This complaint was paid no attention .. It is almost a week now... Calling them again did not concern them at all. 3 Calls has been made, I was told will be called back... But NO...
Worst service ... I will be lodging a complaint in the customer forum and I am in talks with the advocate, To get my replacement.
Very disappointed.
I am currently facing the same problem... Its the 4th time my Tommy Hilfiger watch went for servicing. I have logged a complain with the customer service desk (Complaint ID : 488500)
This complaint was paid no attention .. It is almost a week now... Calling them again did not concern them at all. 3 Calls has been made, I was told will be called back... But NO...
Worst service ... I will be lodging a complaint in the customer forum and I am in talks with the advocate, To get my replacement.
Very disappointed.
Steve here from the Customer Relations team. Always here to help!
Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We
apologize for the difficulty you have faced and we want to reach out to you. Could you please share your contact number & email id, so that our
team can contact you.
We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are
happy. In case you wish to talk with our Care team, please call on[protected].
Sincerely,
Steve