Toolsvilla — Toolsvilla Delivered product is broken and not working properly

Website:

www.toolsvilla.com/sewage-dewatering-pump

I purchased a water pump for sewage cleaning from Toolsvilla, they Delivered product is broken and not working properly.
They delivered after a long wait & persuasion.
We filed a complaint to replace or refund but Toolsvilla is reluctant to replace or repair or refund.
I lost the amount of Rs.6500

After raising the complaint, they took a minimum of 6 days to respond.
There is a deficiency in service from Toolsvilla

Also, the motor is not a 1.5 HP motor, we have been cheated by this company