Toothsi — False information and no refund

I had consulted toothsi for aligners and diring initial visit they din give me fill info.they just said this scan is enough and i will het my aligners after the cleanup of my teeth i will just again repeat a quick scan only.but later now they are adding additional steps of xray and some other things .for which i wont be able to continue andd hence i had raised call back request to cancel the plan.nobody contacted.i tried contacting cudtomer care multiple times anf they kept on tranferring calks btween different departmnet.finally one person game me maild id and i had sent cancel request multiple times in mail.Nnobody is responding.wen am raising this concern with smile buddy different people is calling amd trying to convince me to continue.now its already late and i will have to travel outside india..so i cant continue..i had not sone any steps and hence i shud be getting my refund.But nobody is rrsponding to my calls or emails