Toothsi Complaints & Reviews

Once I have enquired about their service and dropped the idea. But from next day onwards am getting continuous calls from their sales team. Every time I tell them I am not looking for any service but they keep on calling. It's very disturbing when I will be in meetings and other office matters....

To,
Consumer Complaints India

Subject: Refund request and cancellation of treatment with Toothsi

Respected Sir/Madam,

I am writing to lodge a formal complaint against Toothsi (makeO) regarding the orthodontic treatment I enrolled in. Despite paying for the service and following their process diligently, I have faced multiple issues that have caused me financial loss and wasted time.br...

It is crucial to have a thorough grasp of the terms and conditions of any agreement in order to prevent loss. This was me until I took action after W w w. Solve̲nRe̲Me̲dY. TecH on Whatsapp: (+1)̲ ̲(̲3̲2̲0̲)̲ ̲(̲4̲5̲9̲)̲ ̲3̲3̲9̲4̲
Came through for me, and I received all my money back...

I, UID TCOT[protected], enrolled for a clear aligner treatment plan for 70000 rupees and opted for the EMI payment method. My first installment was scheduled for July 3, 2025. However, I requested cancellation of the plan on June 10, 2025—well before the installment date—based on my understanding that I was eligible for a full refund as per the policy.

On June 17, 2025, I received an email stating that a refund would not...

I am extremely disappointed with the service. At the beginning, I was clearly told that everything—including the braces and the Smart Routine Combo—would be included in the package. However, after payment, nothing was delivered on time.

It took almost 2 months just to receive the braces, that too only after repeatedly raising queries and contacting customer support. Instead of resolving the issue, they kept calling the next...

I paid 50000 to Toothsi for my clear aligners and they said they’ll deliver my aligners in maximum 3 weeks but it’s been more than a month I got no aligners till date. They’re just extending the date.They are quick to take my money and once I paid them they stop calling me and when I called them they say your smile buddy is not on the floor I'll request a call back and then there's no call back.
I went to their dentist for the...

Hi ... I've started the process in toothsi with the part payment by the guidance of doctor Anand... after that victor the relationship manager called me and he told the process has started but the process delayed and I requested victor not to call at specific time period because of my maternity medical issues and not to ask about the payment becoz the consulted doctor has mentioned about the part payment and some specific amount but my rm...

I used to get a lot of Marketing calls from Toothsi and decided to take up their service as I needed my teeth alignment done. Initially they got me a video consultation by a doctor and told my case can be taken up. The scan will be done and they will send me the aligners kit and the procedure will be done locally in my hometown. After the payment was done and my debit card autopay loan was initiated they started coming up with new information...

I had a very disappointing experience with Toothsi. I spent ₹45, 999 on their aligners with high hopes of improving my smile, but unfortunately, the treatment did not work for me at all. I followed all the instructions and wore the aligners as directed, but there was no visible improvement in my teeth alignment.

The customer service was unhelpful, and I was unable to get any resolution or proper support for my concerns. I...

My toothsi UID : TSBG[protected]
I emailed to toothsi "[protected]@toothsi.in" on 14/11/2024, 08.26 pm for refund of my amount Rs. 12, 000/- as I was facing financial problems.
But till date, toothsi have not refunded the amount. I have paid Rs. 12, 000/- on 10/11/2024 by credit card; UPI Transaction ID[protected].
I was told of plan with total cost of Rs. 68K with monthly payments without loan. But...

Toothsi UID: TSMB[protected]
Payment via GPay - INR 24000
Date of Payment - 24th Feb 2024

I booked the Toothsi free scan and Mr. Mandar Chaughule who visited my place completed the scan and gave me a quotation of Rs.104, 000. I said I didn't have the budget and he then gave me a discount and said the final would be Rs.80, 000. I was still unconvinced, so he told me to pay Rs.24, 000 and then he would send me...

I was completed a scan and after that day I was informed that I doesn't want to continue this, but they stated me for that you have to pay 11k, I was told that I'm not even taken a single treatment why I've to pay the amount after that huge conversion they said I'll CONTACT you regarding this soon, but until now I didn't even received any of the calls from them. After the month later they have deducted my money of...

Hi Team, I have got the aligner consultation from toothsi to my daughter. They have told the treatment is very essential other wise her jawaraalu and teeth may be problematic in future. When I asked I need time to revert back. They insisted me to buy the product the same day of my daughter's consultation ( 20th Nov23). I have strongly told that I don't want to take treatment from them. Next day another person abhishek called and conviced...

I look toothsi aligners and they promised I will get a clear smile and the person visited for initial scan named sankalp claimed himself as a doctor and told I will get perfect smile and asked me to pay immediately after payment and treatment started no doctor contacted me and even if I raise concerns RM Pooja calls aggressively tells don't raise any concerns till completion of treatment. After treatment when I said not satisfied and after...

Unsatisfactory Treatment. Smile Buddy and RM assigned at the initial point no longer reachable or track the prpgress. Have been requesting for a virtual consultation with dentist that too was not provided and they keep transfering calls from one department to another.
Aligners break within 6-7 days and they make you purchase new ones.
Highly disappointed, wish to discontinue and request refund for the set lf aligners not dispatched....

I wanted to get my teeth fixed and inquired about it. I purchased the impression kit and got my VC scheduled with an online doctor of toothsi, who asked me for some images of my tooth to see what needs to be fixed and how many months it would take to fix it. She said it is a relatively easy fix and it will take 5-6 months. She showed me the total pay plan and I opted for an EMI based option and paid a sum of 11000 as the first payment. The...

I have raised the refund request more than a month ago and still there is no response from their end nor received any message stating the refund is initiated..
Tried calling customer support, but their continuous response is saying your smile buddy will contact you.
And that smile buddy named Pradeep mudaliar has never contacted me after i said I want refund as i m not satisfied with the plans they have given.
A very...

I placed an order yesterday. Now after going through these much negative reviews I am seriously not willing to take it further.
From today's morning I have been calling them to cancle the emi plan made through bajaj credit card. Total amount is of rs 55000. They are not responding well and now the doctor with whom I consulted and book my plan with also not responding in a manner I want her to be. As she was very supportive yesterday....

Dear Team,

My Toothi UID : TSCH[protected]
Name : ABIRAMI T

I have made the down payment of Rs.11000 on 12-APR-2022 through Gpay. I have attached all the proof for your reference with this mail.

They said total cost would be Rs.53999. As am not financially stable, I requested toothsi support team via email "[protected]@toothsi.in" to cancel my plan and asked to refund my down payment...

I have very bad reviews about this bad company.At first one person came to my house for the scan and I told him that there are gaps in my upper jaw teeth in middle and he told me that it is due to computerisation and the other person named Anil I told him the same but he called me many times to make the downpayment of 11, 000 and hurried to do the other payment with emi's! Now they are not at all giving me to talk with them.I have completed...

I opted for toothsi aligners treatment for a total 41000inr. Initially i did a payment of 11000 as the guy (SRIKANTH didn't told me about their refund policy) who came to me for check up was on hurry and make me FOMO and i paid 11000inr. After few days they exposed me to different plans with prices of 50000inr(1st plan), 75000inr(2nd plan). So i asked them to cancel the plan and refund my TOTAL money, now they saying only 6000 is refundable...

While taking the service team mentioned that the lower teeth will get in straight line. The before and after result file shared by toothsi also showed the false result . As no where in the file they mentioned that the teeth will be straight but there will be gaps created in the lower teeth.

Now after the treatment, I could see the teeth are not completely straight and there is alot of gaps created. I am asking them to fix it...

Your attention is brought towards the treatment which has been implemented & the same has created agony to Dr. Tanuja, including the following issues:

Your preferred dentist did the extraction of the tooth as advised by your in-house dentist, who did not inform your in-house dentist that 3 teeth (Rt. 1st Molar, Rt. 2nd pre-molar, & Lt. 2nd Molar) of Dr. Tanuja are decaying, & also that her Lt. canine tooth is fractured internally.br...

I got my toothsi scan done on 30th June, the concerned person asked me to choose the EMI option and convert 11k as I was eligible for the same. However, I was told that the Emi will start only if I CONFIRM the smile makeover plan.

After the scan, they scheduled the reverse up which didn't happen for a long time mean while I connected with the local dentist and decided to continue my treatment because I felt it is very cheaper...

I had contacted toothsi in the first week of March...they took a week to respond...then i received the impression kit it another 2 weeks and doc appointment was setup..the doc mentioned that if i need aligners then i have to book it then and there by paying 11k to avail the discount..did not eve give me time to give a second thought..i booked the aligners by paying 11k...since then it is 2 months there is no response..i keep calling their...

This is to inform you that Toothsi are the worst in dental care and dont know how they are being promoted in the market for their services .At first they approached me and told me that we have to take digital scan of your teeth and alignment and shall then know wat kind of aligners will be fixed and told me that it can be done digitally done from home .They took the scan and started telling me the gap between my teeth is increasing and shall grow wider and wider due to which these aligners are required for getting it aligned . They also told there is a problem with the GUM and started telling me various thing which started making me conscious and terrified me and then they pressurized for the treatment and told me that the digital scan which has been taken is not sufficing the details which they wanted and then they made me travel to Dadar to their clinic .before that they had told me to make a down payment of 110000 and other 48944 was taken in the form of EMI as instructed by the Toothsi counterpart.

when i went to Dadar the doctor who i had to consult had already left for the day and was given an other appointment for the scan which had to be done .in the second sitting the doctor took the measurement of my alignment and told we shall give u the aligners and that shall help u in getting the things done .but when the doctor saw scans and told there is cavity and filling has to be done and then only we shall give you the aligners now i had made the payment and i had become the scape goat and told them i[censored] are a dentist u can do the same, they bluntly rejected it and told u should do it from outside and take the scan and show it to us and then only we shall process further with the treatment and wen i did it as per the requirement they took the measurement for the aligners and told it would be delivered

now when the aligners came and i tried it on, they are atrocious how can an human being wear the same dam unconfutable and dam painful and there is no results for the same and this cannot be used on regular basis and how they claim that this can be easily done, now when i m trying to reach them for a reversal they are bluntly telling that reversal cannot be done as a aligners has been sent to you and no refund shall be given for that amount .i felt i have been cheated Baldy and doctors are unprofessional and literally no client service and they have just looting the consumers by playing with the sentiment and i m writing this to the forum that i need a refund for the amount which i have paid as there is no response from toothsi end .Request your intervention and get a solution for the same

Regards
Dipti Sawant

I entered my mobile number and details on the official Toothsi website to explore product options. Since that day (almost a month now) I have received min 10 calls a day from different numbers attached to Toothsi.

Not just that, I believe my number and details may have been sold to scam callers as I have been getting an huge amount of calls for the 'FedEx parcel' scam. I have also received calls from credit card scams as well.

I have not gotten any calls like this prior to entering my details on the website. I have tried contacting their customer care to solve this, but have nothing has changed.

The company's harassing tactics are harming unsuspecting consumers. I demand they immediately stop these malicious practices.

Calling daily from different numbers inspite of requesting them to add to DND

Earlier by mistake I enquired once. They called me whole day daily for around a year. I blocked all possible numbers. Their executive talked to me in threatening voice. After 4 years also I am getting SMSs of procedure done.. why so much irritation.

They charge 300 inr online for a consultation and what they do in the consultation is ask you which package to take. Is that caused consultation. Paying money to be asked for more money without and prescription or consultation. Ridiculous.