Toothsi Complaints & Reviews

I used to get a lot of Marketing calls from Toothsi and decided to take up their service as I needed my teeth alignment done. Initially they got me a video consultation by a doctor and told my case can be taken up. The scan will be done and they will send me the aligners kit and the procedure will be done locally in my hometown. After the payment was done and my debit card autopay loan was initiated they started coming up with new information...

I had a very disappointing experience with Toothsi. I spent ₹45, 999 on their aligners with high hopes of improving my smile, but unfortunately, the treatment did not work for me at all. I followed all the instructions and wore the aligners as directed, but there was no visible improvement in my teeth alignment.

The customer service was unhelpful, and I was unable to get any resolution or proper support for my concerns. I...

My toothsi UID : TSBG[protected]
I emailed to toothsi "[protected]@toothsi.in" on 14/11/2024, 08.26 pm for refund of my amount Rs. 12, 000/- as I was facing financial problems.
But till date, toothsi have not refunded the amount. I have paid Rs. 12, 000/- on 10/11/2024 by credit card; UPI Transaction ID[protected].
I was told of plan with total cost of Rs. 68K with monthly payments without loan. But...

I entered my mobile number and details on the official Toothsi website to explore product options. Since that day (almost a month now) I have received min 10 calls a day from different numbers attached to Toothsi.

Not just that, I believe my number and details may have been sold to scam callers as I have been getting an huge amount of calls for the 'FedEx parcel' scam. I have also received calls from credit card scams as well.br...

Calling daily from different numbers inspite of requesting them to add to DND

Earlier by mistake I enquired once. They called me whole day daily for around a year. I blocked all possible numbers. Their executive talked to me in threatening voice. After 4 years also I am getting SMSs of procedure done.. why so much irritation....

Toothsi UID: TSMB[protected]
Payment via GPay - INR 24000
Date of Payment - 24th Feb 2024

I booked the Toothsi free scan and Mr. Mandar Chaughule who visited my place completed the scan and gave me a quotation of Rs.104, 000. I said I didn't have the budget and he then gave me a discount and said the final would be Rs.80, 000. I was still unconvinced, so he told me to pay Rs.24, 000 and then he would send me...

I was completed a scan and after that day I was informed that I doesn't want to continue this, but they stated me for that you have to pay 11k, I was told that I'm not even taken a single treatment why I've to pay the amount after that huge conversion they said I'll CONTACT you regarding this soon, but until now I didn't even received any of the calls from them. After the month later they have deducted my money of...

They charge 300 inr online for a consultation and what they do in the consultation is ask you which package to take. Is that caused consultation. Paying money to be asked for more money without and prescription or consultation. Ridiculous....

Hello Sir/Madam,
On Dec 25th 2023, team took scan and I have opted toothsi product through EMI option which will be starting from Feb 2024. Since I'm not satisfied with the plan I raised the concern and I have cancelled the plan in 3-4 days after the payment. It's been more than 15days still I didn't get the refund amount. since the amount is not refunded in bank, and I have also not used the service yet, still the bank is taking...

Hello sir, around 1 year back i talked to for the treatment from toothsi. After getting scan done and talked about the down payment EMIs after that I LOST my JOB so i decided to cancel services. Bcoz I don’t have indea that when we I will be getting job. Then talked to the senior of toothsi that please cancel this services by telling my major reason behind it, but they told me there is no such policy to cancel the service. And every 2-3...

Requesting Help

I have paid Tootsi 75000 on October 30th 2023 . They have scammed me with the wrong details . When they released the actual treatment details I have denied the plan and wanted the refund .

I did not take any service from them nor got any kind o[censored]npaid service from them . They are not answering my call and they are no refunding . I walked into their and requested the refund, they said they will...

I'm totally fed-up with toothsi marketing calls, now they started calling everyday from various numbers, it is like mental harassment now.

They are not providing treatment and refund also. They looted 11000rs. Now I am asking refund they are not responding for my question.

I have paid 11, 000/- as a token amount for my tooth aligners plan, which I was told is fully refundable after cancellation, but I have cancelled the plan in 3-4 days after the payment and since 7 months there is no refund being processed by the Company, After repeatedly calling the customer support team they just ignore/delay my calls, and convince me to go ahed with my tooth aligners procedures and offer me with discounts, but I just didn't...

Hi Team, I have got the aligner consultation from toothsi to my daughter. They have told the treatment is very essential other wise her jawaraalu and teeth may be problematic in future. When I asked I need time to revert back. They insisted me to buy the product the same day of my daughter's consultation ( 20th Nov23). I have strongly told that I don't want to take treatment from them. Next day another person abhishek called and conviced...

Just logged in and enquired about a toothsi product and from the last 6 months i am continuously receiving calls from unknown numbers about the same product at odd hours too.Really disappointing and harrasing, will never buy any product from this company

I have just take their services I have done every procedure but allingner are not fit for me as per their doctors said, my EMI is deducted every month I called them for the refund i mail them but their is no response from their side....

I asked them humbly many times that don't call me.. remove my number from the enquiry list... Still they just call call call !!!
This Toothsi has crossed all limits of harassing the us by calling 4-5 times a day. If you every open toothsi app and didn't buy any product, their sales team will leave no stone unturned in making your life hell by calling you unnecessarily everyday 4-5 times. This is really exhausting and irritating. I want to file police case on this Toothsi and it's promoters and also founders and specially their sales and marketing department!!!

E have got the second aligner kit where the aligners were not fitting properly, so we called the customer care and they asked us to visit Jayanagar Clinic to take the consultation. There a lady doctor she checked the 15th aligner and saw the improper fitting. So she took the re-scan of the teeth and sent to the production unit for new 2nd aligner kit on 24th Sep 2023 by 7.30PM. Doctor said we will receive the kit in approx. 15 to 20 days....

I had consulted toothsi for aligners and diring initial visit they din give me fill info.they just said this scan is enough and i will het my aligners after the cleanup of my teeth i will just again repeat a quick scan only.but later now they are adding additional steps of xray and some other things .for which i wont be able to continue andd hence i had raised call back request to cancel the plan.nobody contacted.i tried contacting cudtomer care multiple times anf they kept on tranferring calks btween different departmnet.finally one person game me maild id and i had sent cancel request multiple times in mail.Nnobody is responding.wen am raising this concern with smile buddy different people is calling amd trying to convince me to continue.now its already late and i will have to travel outside india..so i cant continue..i had not sone any steps and hence i shud be getting my refund.But nobody is rrsponding to my calls or emails

I look toothsi aligners and they promised I will get a clear smile and the person visited for initial scan named sankalp claimed himself as a doctor and told I will get perfect smile and asked me to pay immediately after payment and treatment started no doctor contacted me and even if I raise concerns RM Pooja calls aggressively tells don't raise any concerns till completion of treatment. After treatment when I said not satisfied and after...

Toothsi aligner make spam calls everyday from different numbers. Initially i responded that i don't want your product then also they make spam calls everyday. I blocked 100 of number but each call comes from different numbers some of them are also not official numbers.

Subject: Complaint and Request for Refund - Order ID: UID: TISU[protected]

Dear Toothsi Customer Service,

I hope this message finds you well. I am writing to express my extreme disappointment and frustration regarding my recent experience with your company. I placed an order for aligners under Order ID [Your Order ID] on [Order Date], and I regret to inform you that I have not received my aligners as of today’s...

Unsatisfactory Treatment. Smile Buddy and RM assigned at the initial point no longer reachable or track the prpgress. Have been requesting for a virtual consultation with dentist that too was not provided and they keep transfering calls from one department to another.
Aligners break within 6-7 days and they make you purchase new ones.
Highly disappointed, wish to discontinue and request refund for the set lf aligners not dispatched....

I wanted to get my teeth fixed and inquired about it. I purchased the impression kit and got my VC scheduled with an online doctor of toothsi, who asked me for some images of my tooth to see what needs to be fixed and how many months it would take to fix it. She said it is a relatively easy fix and it will take 5-6 months. She showed me the total pay plan and I opted for an EMI based option and paid a sum of 11000 as the first payment. The...

Hello team,
I pre-booked my treatment and paid 11000 rupees. They told me if you are not okay with the given plan, I could cancel and not process it in the future. I also want to cancel my plan They told if I cancel they will deduct 5000 without reason Please help, me

Called every few hours harrassed by this and disturbed very bad disturbing behaviour

I don't want any service from this pathetic company, they are calling and harassing me. I just want this ### to stop.

Over a month ago, I initiated a refund request after paying Rs. 11000 for a plan that I subsequently canceled. The plan wasn't suitable for me, and even the orthodontist advised against it. Despite this, I have yet to receive any response or notification regarding the refund status from their side. It has now been more than two years since I made the initial request.