Subject: Complaint and Request for Refund - Order ID: UID: TISU[protected]
Dear Toothsi Customer Service,
I hope this message finds you well. I am writing to express my extreme disappointment and frustration regarding my recent experience with your company. I placed an order for aligners under Order ID [Your Order ID] on [Order Date], and I regret to inform you that I have not received my aligners as of today’s date.
What further exacerbates my concern is the complete lack of communication from your end after I made the payment. I expected a certain level of professionalism and courtesy from a reputable company like Toothsi. Unfortunately, I have not received a single call or communication regarding the status of my order.
Given the circumstances, I must express my growing concern that this situation might indicate a larger issue within the company. It is disheartening to think that Toothsi, a company that many trust for their dental needs, could potentially be involved in fraudulent activities.
Considering the above-mentioned circumstances, I am left with no choice but to request a full refund for my order. I have attached the necessary payment details for your reference. I trust that you will process this request promptly and with the urgency it warrants.
I sincerely hope that this incident is an isolated one and that it does not reflect the overall standards of Toothsi. I look forward to a swift resolution to this matter.
Please confirm the receipt of this complaint and provide an estimated timeline for the refund process.
Thank you for your immediate attention to this matter.
Sincerely,
Dr. Manila Singhvi
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