Toplite Holidays — Not allowing multiple rooms to be booked

I am not been provided with option to book 2 rooms for me and my parents, although I have more than 7 free nights available.

I know this can be done as I have availed this for earlier bookings
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Dear Ma'am

With reference to your above mentioned we hereby inform you that as mentioned in your contract you can avail only 1 room on your membership entitlement .
Saurav Khatri's [Complaint's author] reply, Aug 9, 2023
As I have told you multiple times, you guys have booked 2 rooms earlier for me, and deducted my free days.
I have vouchers that you provided, i checked my contract also and there no clause mentioned regarding this.
I can submit the proof of the voucher and the contract, share the email id where I can do so.
On top of that you emailed me saying that I need to take this comment down before you can make a reservation for me. How unprofessional is that.
And now you are saying that you do not have any affiliation in Hyderabad also.

I have been using your services earlier never you would stopped down to this level

My previous bookings were for ooty and you have provided me with 2 rooms and deducted 4 free days
This is the email that toplite sent me regarding removing the complaint before they make any reservations for me.

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