Toplite Holidays Complaints & Reviews

Hi Team,
My name is Zubair.

The sale person name is Mehraj Rasool, he is from Baramulla Kashmir.
I want the refund because they promised they will provide 4 star hotel however when we asked to book it they do not have any 4 star hotel, they are providing 1 star hotel in which we cannot go with our family.
They don't pick our call, reply to emails and revert to WhatsApp msg.
All the services are below average.

I have been asking for refund from my email however they never revert to me.
I don't want to use your services anymore so please initiate my refund(hard earned money).

Thanks,
Zubair

I regret to inform you that my experience with Top Lite Holidays has been a worst . We have taken subscription with alternative years 80000 on April 2022 and later discovered that the company is nothing but fraud. I’m not getting any response from Toplite They not responding for calls and emails are getting delivered.
I want to cancel my subscription with Toplite.

Date of incident:[protected]
Description of incident:

I was caught by scam from Toplite Holidays Pvt Ltd. We went for vacation to goa and one person reached us with scratch coupon and ask that we may get a free gift and you have to listen to our offer once. We agreed and visited NEELAM GRAND HOTEL which was part of their company ( as per their saying). Initially we listen to them and then denied to take membership as we don't travel often and membership was also too high. They were not letting us go and offered 50k memberbership for 5 years and waveoff the EMI and taxes, so transaction would be for 42k but services will be for 50K they said. Also they were not letting us use cellphones so that we could investigate about the company. Finally they succeed in convincing us and we paid the membership through EMI.

in Oct 2023 around 23 we decided to plan holiday so I called customer care services to get details, but no one answered. So I keep calling till 3-4 days. Finally customer call number replied and got angry on me said that why don't you understand it's a long holiday of Dussehra and I had taken leave, also denied to give any information about my membership and asked to do mail.

Then I got busy in somewhere else and sent mail on 27 Nov 2023. But mail delivery failed for "[protected]@topliteholidays.com". So tried to reach out another email address which were provided on welcome kit, "[protected]@topliteholidays.com". Mail delivery failed for this email also. As a next step I tried to get contact details through website but it is also down.

Desirable resolution:
They have cheated us and not providing proper customer care. I request you to please help me refund my 50K INR.

We visited Goa in December 2021, one sales person came and said it’s our company anniversary and we have packages for lucky person and invites as in Nilam grand hotels Goa. Explain the toplite holidays plan and we paid money. Mrs Ashama and mr Asif was the person who cheated us. We want our money back.

Dear sir/madam
I regret to inform you that my experience with Top Lite Holidays has been a nightmare. I have purchased a subscription worth INR 70000 on 08 March 2022 and later discovered that the company is nothing but fraud. I had wasted months to cancel my subscription but waited Toplite to pick my calls and answer to my mails,
it took them forever to reply. They didn't pay attention any of my complaints.
I had given up on them and thought I could use membership. But their website is non-functional, making it impossible to access any information or services. Furthermore, all attempts to contact them through their provided phone numbers have proven futile, as the calls go unanswered or result in disconnected lines. Emails sent to the company bounce back undelivered, adding to the frustration. I have not been able to use the subscription at all, and it has become evident that Top Lite Holidays is engaged in deceptive practices. It is disheartening to see such dishonest practices and I hope that appropriate action is taken against Top Lite Holidays to prevent others from falling victim to their deceitful tactics.

Respected Sir/Madam

My name is bijay

My wife and I got caught in a scam of Toplite Holidays Private Limited Company on 15th February, 2022 in Havelock Island near radhanagar beach.
We were going for a walk on radhanagar beach, on the way we were stopped by the company hired man, he told us about his hotel anniversary that today is his hotel anniversary so he has a proposal for couples in which two cards will be given, if we become winners then we will get gifts at their hotels, by opening the cards she become the decided winner. We got caught in his trap and went to his hotel near to radhanagar .One of their condition was that they would scratch the card after we walk around the hotel and Know about their membership. We went to the hotel and then they took us to a room where all the couples were already seated. We were also seated and explained how we can save both our money and time by subscribing to this company. Asif through his list explained to us about the places to visit around the world, then showed us some pictures of couples traveling to different places across the world through this subscription. We also decided to take the plan, we found this plan easy and affordable as it covers both national and international tours.
We are fully promised that we will get free pickup and drop facility, 4*, 5* hotel, and 9000 maintenance charges per alternate year if we will travel through it, and nothing more.We decided to take an alternate 7years plan which was of 45k and 9000. I had less money in my debit card, so we were offered EMI. Asked to do EMI from credit card but due to slow internet, he converted EMI from his laptop. We were not even given a chance to read the agreement and they took our signature.we came to our hotel and read the review of the company, there were many negative comments regarding membership, we understood that we were caught in its trap. There was talk of getting the travel card in a month but that too did not come.
Now, no one is answering our calls.
I humbly request to Indian government & Tourism Ministry of Andaman and Nicobar please look into the matter and ask this company to return the payments. These Highly Organized frauds with Honest & Innocents Tourist which bleed honest citizens from their hard earned money.Mr Salman([protected]) was the person who cheated us and i providing his contact number here.
Toplite holidays mail id
[protected]@topliteholidays.com
[protected]@topliteholidays.com
Contact no:[protected]

I have taken the membership of toplite holidays for 5 years and I paid 45000 rupees .now I want to book hotel room in goa and no contact number is reachable and no response to my mail.kindly help me either to get refund or to give reservation.my membership id is MEMBERSHIP NO: TPAN15222/092.I paid the membership fee through SBI and bank of baroda credit card.

I regret to inform you that my experience with Top Lite Holidays has been nothing short of a nightmare. After purchasing a subscription worth INR 45000, I discovered that the company is nothing but a fraud. Their website is non-functional, making it impossible to access any information or services. Furthermore, all attempts to contact them through their provided phone numbers have proven futile, as the calls go unanswered or result in disconnected lines. Emails sent to the company bounce back undelivered, adding to the frustration. I have not been able to use the subscription at all, and it has become evident that Top Lite Holidays is engaged in deceptive practices. I have gathered all relevant documents and am prepared to file a complaint with the consumer court to seek resolution for this fraudulent transaction. It is disheartening to see such dishonest practices, and I hope that appropriate action is taken against Top Lite Holidays to prevent others from falling victim to their deceitful tactics.

I am in goa in 7 may 2022 and toplite people are coming and took to the hotel neelam and give the scheem and took 75000 Rs so i want back bcz not giving any responce and call aslo swich off so its a fraud and i want money back.

1. date of incident - 27 may 2022
2. client no/ MEMBERSHIP NO - TPS180422/010

3. DESCRIPTION - we were lured to purchase their programme in the pretext of having wonderful holidays in the future but its a fraud company. they have never been able to book any hotel as promised charging maintainance fee and even that also not able to book five/four star property at the given time and place . I HAVE NEVER BEEN ABLE TO CONTACT THEM IN TIME, ALL FAKE PROMISES. CONTACT NO IS UNREACHABLE, EMAIL ADDRESS NOT FOUND.

4. PLEASE REQUEST A REFUND.

I purchase a holiday membership from Toplite holidays in August 2022.
After one year when I planned to avail a holiday as per my entitlement in Aug23.
On website I tried to apply via online form, but no responce. I have mailed the requirement, but the mails bounced back citing Mail does not exists. I tried to contact on phone they says some IT issue. Isuue not resolved even after 15 days.
I asked for alternate arrangement, they refused. Now they are not picking the phone also.
When searched on net I came to know that there are several similar complaints against them.
They are frauds & doesn't have any property/not affiliates to any property.
Please help me to recover my money.

I was brainwashed by one if the Toplite member Salman during our trip to Andamans. They promised somany holiday options but now when we want to book there is no response for over a month. There is only one number shared and that's switched off most of the time. I would like to make others aware that this team is a big Fraud and never trust any thing they say. I have invested a good amount in this and need to get out of this.

I had joined the toplite holidays scheme for 25 years and have been paying emi as well from credit and debit card. Now trying to make a booking for vacation but reservation email id is not working and emails are bouncing. Their phone is switched off as well.seems like a fraud.

Hello TopLite Holidays Victims, I am REOPENING this complaint, TopLite has put it Resolved without resolving the issue.

Responding to Toplite Message: My bank emailed them (TopLiteHolidays) multiple times, stating chargeback has not been initiated against their company, all they need is to refund the amount to the Loan Account number. even though they have ignored and marked as resolved. I have discussed this issue to my relative who is "Inspector of Police" Shiva Kumar and "Superintendent of Police" Samaram SIR. will take legal action.

So, please be caution about this Top Lite Holidays Scam.

Complaint Summary:

On Jan 2nd 2022 around 4pm, one of the Toplite Holidays sales person, reached us while we are shopping in Goa near KFC, stating that they have 11th anniversary since they are providing gift cards, offers etc & made us scratch the card until we got an offer. Later he said just have a hotel tour at NEELAM GRAND Hotel - (Calangute Goa which is steps away from KFC) and give us your feedback it will take less than a hour - we can provide discounts on your next trip in Goa. So we went.

The lady Rep.Asma - asked all information from us and started to tell that we have 11th anniversary since we are providing 40% off on actual prices.
Said below offers:
25 years package - Rs.1, 40, 000
Includes 7days a year free stay for 25years, Total 8 members can go for holiday in a 3BHK Villa, you can choose any 4stars & above hotels like Hyatt and other few, can avail free Breakfast/complimentary drinks. if you don’t use any holiday in a year, you can carry forward up to 2year holidays i.e, 21 days and minimum maintenance charge only if you use holidays/year. If you want to use extra holidays we can carry from next/previous year or else pay amount Rs.7000/week. and some destinations we charge 12k, 16k and all international 22k

15 years Alternate - Rs. 1, 20, 000
Includes 7days a year free stay for alternative under 15years (i.e 7 times), Total 8 members can go for holiday in a 3BHK Villa, you can choose any 4stars & above hotels like Hyatt and other few, can avail free Breakfast/complimentary drinks. if you dont use any holiday in a year, you can carry forward upto 2year holidays i.e, 21 days and minimum maintenance charge only if you use holidays/year. If you want to use extra holidays we can carry from next/previous year or else pay amount Rs.7000/week. and some destinations we charge 12k, 16k and all international 22k.

after completion of explanation, she called SANA, and introduced. asked SANA to provide what plan/offer is suitable.

we had some discussion related amount, since its huge amount we can’t spend that much and then they have talked about our card limits, EMI options, and possible payment modes like pay 30% and rest you can pay after reaching home. still in thinking process my wife went to take care of our baby. Later they have said - Sir, there is one more plan which is actually for new married couples, even though you are not eligible for that i am giving it only for you because you are showing interest but thinking about money.

Then said about 10 years - Honeymoon - Rs.70, 000 - SANA particularly said that only difference from 25years and Honeymoon plan is just years. everything is same. which is - Includes 7days a year free stay for 10years, Total 8 members can go for holiday in a 3BHK Villa, you can choose any 4stars & above hotels like Hyatt and other few, can avail free Breakfast/complimentary drinks. if you dont use any holiday in a year, you can carry forward upto 2year holidays i.e, 21 days and minimum maintenance charge only if you use holidays/year. If you want to use extra holidays we can carry from next/previous year or else pay amount Rs.7000/week. and some destinations we charge 12k, 16k and all international 22k.

as we were spending much time from our holiday its been 1 and half hour so I took my wife card and while checking the details, suddenly a guy came up and took the card and sent a link for payment and did it in under a minute. and later Asma came up with papers and said sir its an agreement between you and us since we need your signatures. I saw the papers checked names/amount/tenure years. They did not mention, showed, underlined or stressed any of the points regarding Apartment Type, Maximum Occupancy, Entitlement. which I came to know after coming back to my home town. So in Hurry and since as we have trip plans we left the hotel.

Next day customer care called regarding welcome call and was clarifying the details that membership has alternative plan for 10years which is only 5years - A couple plus 2 kids under 6years for 7days. I said am not accepting that, this is not they have told us. and not approving the membership. Enquired in family and friends gave negative review saying there are frauds, scam. Since I rushed back to hotel and asked the same. The plan details are not right, moreover I saw bad reviews. as there are other people in room they have increased music volume and asking us to calm down since its not professional i kept calm and asked to cancel and give refund. They started the right person is not available now. later 30min of waiting SANA came up and started stating sir we have discussed whatever is the paper, none of the offers are my creation. and you signed the papers we cannot refund amount. you can use our service if you dont like you can cancel but you will not get refund. I argued with them for 20min no help and I tried up calling my bank and reverse my payment as they were not helping me. Since I was getting delay for return flight I had to leave from that place.

After coming back to Home, I replied to email stating this is not at all acceptable, you guys are not providing me services which you are offered and additionally now the papers have AMC - Charge Rs.9000 for every trip in year used and should pay before we use free trip and to maintain membership active.

From then I have spoken with 5 members of Top lite Holidays: Each one of them are telling different options/offers now. And upon arguing related to offers which were told, now they are saying that I am a Liar and asking why did you sign papers. Will you sign your property if we give papers? They are rude and not at all listening to me.

Please, Help me regarding this. Even though I cancel i will be loss paying interest on EMI's even explained this point but they are talking very very unethical manner. Literally they mean you can’t do anything now.

Since we have every right to cancel as a consumer: if the said offer/service is not provided or misleading information on service. More over the card I used belong to my wife I did not ask her while paying and she's not approving the charges.

So, I request the officials to please make TOPLITE HOLIDAYS cancel the membership and REFUND the amount. and I need a sorry from customer service people who called me LIAR.

Respected Sir/Madam,

My name is Prashanth. My wife and I visited the Havelock Island on Sep 4, 2022. We got caught in a scam by Toplite Holidays Private Limited on the same day.

We were going to the Radhanagar beach, on the way we were stopped by a person who offered us coupons. He took us to a place where an orientation was happening.

We got caught in this trap and went to the hotel TSG Blue resort and Spa. We were taken to a hall where Sarthak and Salman convinced us to buy the subscription, then showed us contracts and some pictures of couples traveling to different places across the world through this subscription. We decided to take the plan since we were promised exceptional and timely services.

We were promised that they will provide 4*, 5* hotel bookings, and we were also promised that the AMC would be waived off. We decided to take an 25 years plan which was of 5.58L.

We were continuously persuaded to take this service by Sarthak ([protected] / [protected]) and by his Manager Salman ([protected] / [protected]). We had made a payment of INR 3, 58, 000 on the same day in Andaman, and the balance payment was split and made on Nov 23 and Nov 24 respectively, to Salman's account. We won 2 Goa coupons (2 * 2N/3D). Salman had promised to give us a complete 3N / 4D Goa package incl of Flights.

We had communicated that we were planning for a Goa trip from Dec 24 - Dec 27 (3N / 4D), as promised by Salman while opting for this service. We had communicated this on Nov 24 (a month before). Until the payment was made, Salman kept calling and following up with me continuously, and vanished after the payment was made. There was absolutely no proper update despite so many calls and follow ups. He wasn't even bothered to call us back and update whether the trip was possible or not.

Moreover, we haven't even received the receipt for the balance payment that was made. IF YOU WERE ME, AND IF YOU WERE PROMISED A GOOD HOLIDAY SEASON, WILL YOU ACCEPT THIS KIND OF A PATHETIC RESPONSE / SERVICE? Because of this, we have not been able to plan anything, and we blindly kept believing that there will be an update from their end!!! I have recorded calls and WhatsApp conversations with Salman, where post the payment, he was least bothered to even call me back, or even send an appropriate response.

I spoke to Siddhi from Customer Care, and the only response was to initiate an email. We wanted a booking in Pondicherry, on the 30th of July, and the communication was sent more than a week before. They offered us a 3-star property and even after repeated back and forth, they just responded saying they don't work on Saturdays and Sundays. We are now being asked to make a payment of Rs 21, 240 for my forst booking. On what trust will I keep poring in money, despite they promising me that there will be no AMC / hidden charges?

I have all the proofs, conversations, mails and calls. I feel exhausted dealing with them, and I I don't want to go through any more mental torture.

We want the complete refund of 5.58L and compensation for the pathetic service that was given to us. We seek assistance, help in any form to make us feel better. It's a humble, a kind, and a sincere request.

Since 1year toplite holidays is not providing any services.it is purely a fraud company.i complained so many times but no response.i want my money back. Toplite is a scam company. I need to go to police to close this company. Victims like me can complain in all forms of social network police consumer court whatever the media you have to bring this scam expose to society.

. I am writing to bring to your attention a grave matter of fraudulent activities and mental harassment perpetrated by Toplite Holidays Pvt. Ltd. during my visit to the Andaman Islands, specifically Havelock Island.

On 27th October 2021, my visit to Havelock Island took an unfortunate turn when I was targeted by an individual affiliated with Toplite Holidays Pvt. Ltd. Under the pretext of celebrating the hotel's anniversary, this person approached me with an enticing offer. Little did I know that this encounter would result in a distressing series of events.

Deceived by false promises and the allure of prizes, I was coerced into accompanying the representative to a resort where other couples were also present. At the resort, I found myself trapped in a meticulously orchestrated scheme designed to pressure and manipulate unsuspecting tourists. The representatives of Toplite Holidays Pvt. Ltd. subjected me to relentless mental harassment, making false claims and exerting undue influence to coerce me into making a payment of 90, 000 rupees. Throughout this ordeal, I was denied the opportunity to read or comprehend the contents of the agreement, leaving me vulnerable and exposed to their fraudulent practices.

In the aftermath of this distressing incident, I have made countless attempts to seek redress from Toplite Holidays Pvt. Ltd. through emails and phone calls. Regrettably, my pleas for assistance and resolution have been met with silence and a complete lack of accountability. The company's blatant disregard for my well-being and their refusal to engage in any form of communication have compounded the mental anguish and emotional distress caused by their actions.

Given the severity of this situation, I implore you to take immediate and decisive action. I respectfully request the following course of action be pursued:

Thorough Investigation: Conduct a comprehensive investigation into the fraudulent activities and mental harassment committed by Toplite Holidays Pvt. Ltd. This investigation should encompass their entire operation, including their recruitment methods, sales practices, and treatment of customers.

Legal Action: Initiate strong legal proceedings against Toplite Holidays Pvt. Ltd. on my behalf and in the interest of justice. Their deceptive tactics, mental harassment, and failure to fulfill their obligations warrant appropriate legal repercussions to prevent further victimization.

Victim Support: Provide comprehensive support to victims who have suffered at the hands of Toplite Holidays Pvt. Ltd., including counseling services to address the mental trauma inflicted upon them. Additionally, establish a mechanism to expedite refunds and compensation for financial losses incurred as a result of the company's fraudulent practices.

Regulatory Measures: Strengthen and enforce regulations within the tourism industry to protect tourists from falling prey to such deceitful and exploitative practices. Collaborate with relevant authorities, including law enforcement agencies and consumer protection bodies, to establish stringent guidelines and ensure their strict implementation.

The mental anguish, financial loss, and emotional turmoil inflicted upon innocent tourists by Toplite Holidays Pvt. Ltd. cannot be overlooked or taken lightly. I implore you to act swiftly and decisively to rectify this matter and restore faith in the integrity of the tourism sector.

Your urgent attention to this matter is greatly appreciated. I trust that you will undertake the necessary actions to hold Toplite Holidays Pvt. Ltd. accountable for their fraudulent activities, provide relief to victims, and safeguard the reputation of the Andaman Islands as a safe and trustworthy tourist destination.

Thank you for your unwavering commitment to justice and consumer protection. I eagerly await your prompt and resolute response.

Sincerely,
Ishanshi

Mr Salman Mamata and Hasan from havelock islands cheated me by giving false promises and fake assurances..now neither them or company guys are not responding..not providing services

Hi,

Location: Calangute, Goa

When we are walking in beach, one person came to us and mentioned that we won a scratch card and we will get free night stay in goa. And taken us to Neelam grand resort and introduced to toplite holidays team and we have taken membership for 65000rs for the tenure of 10yrs along with yearly AMC of 10, 500rs and offered 7 nights stay every year across the world. And also promised 4 nights free stay in selected resorts.

They promised that apart from these charges no need to pay additional amount and reservation should be done one month prior.

But when we i called for booking, the response we are getting is no rooms available Or Mailbox issue or power issue in office or not answering calls & not responding for mails for weeks. And I asked for what is the escalation process, no response on it.

Last month i have raised a request for 7 nights booking in Dubai for August'23.
Support team said rooms available but i have to pay AMC (10, 500 rs) and currency exchange fee of 500$ i.e. 40, 000rs.
And no where they mentioned this much huge amount needs to be paid. I realized it's a fraud company and lot of negative reviews in online.

Kindly take action on this company.
Their email addresses:
Booking Toplite Holidays • [protected]@topliteholidays.com
TopLite Holidays • [protected]@topliteholidays.com

Contact numbers:
Support team:
+[protected]

Marketing person:
+[protected]

Please let me know if any additional details needed.

Regards,
Pola Reddy.
[protected].

My name is Mukesh Kumar

We got caught in a scam of Toplite Holidays Private Limited Company on 21 October 2021 in Goa.
We were on the way to visit places from the hotel, on the way we were stopped by the company hired man, he told us about his hotel anniversary that today is his hotel anniversary so he has a proposal for couples in which two cards will be given, if we become winners then we will get gifts at their hotels, by opening the cards she becomes the decided winner. We got caught in his trap and went to his hotel NEELAM GRAND HOTEL. One of their condition was that they would scratch the card after we walk around the hotel and Know about their membership. We went to the hotel and then they took us to a room where all the couples were already seated. We were also seated and explained how we could save both our money and time by subscribing to this company. Manohar Panday walked us through her list explained to us about the places to visit around the world, then showed us some pictures of couples traveling to different places across the world through this subscription with payment of 1.50 lakh. We decided to take the plan, we found this plan easy as it covers both national and international tours. and as now when we are planning for trip all booking phone line are closed even the person Manohar pandy No. Is also switched off. Thay make fraud with us please help to resolve it thanks