Torrent Power — Torrent Power - Extension of Load

Ruchish Parikh

from Ahmedabad, Gujarat

Mar 9, 2017

Address: 380007

Hello,

I have applied to extend load from 1.444KW to 5.00KW as I am going to purchase new A.C. So first I have applied for load extension in that first test report person take charge to sign on test report. Then as per the advice from torrent I have purchased new ELCB which cost of 1500rs then Torrent have deposited 5760rs as security deposit for extension of 5kw and after 2 days torrent send me notice about to require high cable so need to submit society NOC letter with permission of road break and all the responsibility of cable work is on customer who are applying.

Also after completion of cable work we need to complete the work of Road Resurface as it is before and all that expense on me. Society told me that after meeting of committee I will give you permission and also before that I need to submit letter that I will take care of all the work from torrent.

Torrent given only 7 days to submit it. I fail so torrent refunded amount with 5% deduction. My concern is that Torrent person didnt given information about the cable work also how much do they need to work or from where they taking cable, no such information provided.

I have spend around[protected]rs for load extension but finally load extension application was rejected and I am sadly continue with old load 1.444KW and not able to purchase new equipment (Air Conditioner). :( :(

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Torrent Power customer support has been notified about the posted complaint.

Feb 16, 2018

Updated by Ruchish Parikh I am facing same issue from Torrent. I am also not able to do anything. I am not able to purchase A.C due to 1.444 kw load and torrent not able to extend it because of their cable is low in our society.

Issue is from Torrent cable then also they told us to take NOC from Society and all the expense of Road resurface and all responsibilities are on us who is applying for extensions.

It seems like I am first applying then all charges, responsibility i need to take but it will helpful to all other persons/members in future.

Such a ridiculous thing I am facing.

Feb 16, 2018

Updated by Ruchish Parikh Hello,

I have applied to extend load from 1.444KW to 5.00KW as I am going to purchase new A.C. So first I have applied for load extension in that first test report person take charge to sign on test report. Then as per the advice from torrent I have purchased new ELCB which cost of 1500rs then Torrent have deposited 5760rs as security deposit for extension of 5kw and after 2 days torrent send me notice about to require high cable so need to submit society NOC letter with permission of road break and all the responsibility of cable work is on customer who are applying.

Also after completion of cable work we need to complete the work of Road Resurface as it is before and all that expense on me. Society told me that after meeting of committee I will give you permission and also before that I need to submit letter that I will take care of all the work from torrent.

Torrent given only 7 days to submit it. I fail so torrent refunded amount with 5% deduction. My concern is that Torrent person didnt given information about the cable work also how much do they need to work or from where they taking cable, no such information provided.

I have spend around[protected]rs for load extension but finally load extension application was rejected and I am sadly continue with old load 1.444KW and not able to purchase new equipment (Air Conditioner). :( :(

Details:
Service Number: 469174
Mobile: [protected]

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Comments

jigar ramoliya

from Ahmedabad, Gujarat

Mar 9, 2017

Dear sir, In our society torrent power digged road for fitment of electrical cables since 3 months back but till road of society is remains same we face problems with dust dirt suffering a lot so pls let us know when you are give request to smc for repair road we awaiting your reply pls look into the matter n revert on below mail id

thanks

Rajiv Mahajan, Ph.D.

from Mumbai, Maharashtra

Apr 27, 2017

Service no. [protected]

Since last three days there is no power and I am suffering huge losses as a lot of repair work is lined up. Which has to be completed. This has happened due to breakage of cables during some construction work. Please restore the power at the earliest and do the needful.

Dr. Rajiv Mahajan,
Mob. No. [protected]