Toshiba India — Front load washing machine 7kg TW-J80S2-IND

Address:

Neyvelii

We purchased this 7kg front load washing machine on the bright day of Jul 20, 2020.
We were very happy to have purchased our first front load washing machine after seeing every one of our colleagues using front load machines.
After looking on to the fellow competitors of this field such as IFB, Samsung, Siemens and so on, we were very satisfied with the specs and the price offered by the Toshiba.

We were delighted to purchase the product, but after the purchase we were very disappointed upon the washing quality of our appliance. Firstly, it does not soak the clothes in enough amount of water as the other brand washing machines does.
The machine stops very often displaying errors with absolutely providing the washing with all its requirements.

Upon this continuous defects, we raised queries to our seller and got our machine replaced.
We appreciate the company on replacing our first product. We are also happy the machine is very silent and does juice upon electricity more. We just want the quality of the wash to be satisfactory with the machine using enough water for wash.

Even with the replaced product, the machine still continued to misfunction and did not wash the clothes properly at all. Even the technicians visited could not find any faults with the water inputs and current supply. But the machine kept misfunctioning and the quality of wash is very unsatisfactory.
The motor seems to be running very effectively, but the water seeping for the wash is not at all enough for a quality wash and the washed clothes come out of machine with same dirt and stains.

We find the trouble with water quantity utilized for the wash and very often the washed clothes come out dry.

We request the company to either provide us with the resolution or replace our front load machine with equivalent Top load machine or exchange the machine for refund. We are hoping to hear from the company soon.