Toshiba Laptop — Irresponsible toshiba india!!!

Address:

Mumbai City, Maharashtra

Hi, this is inform our general public, as to how large reputed co's like toshiba are fooling their customers.
I purchased this laptop from oman, in dec 2013 and on the 29 jan this laptops' mother board goes dead reasons unknown. I started going to the toshiba official website and to my surprise found that the laptop purchase date and month was may and not dec, hence i first had to fight for the warranty extension. After several attempts and after having uploaded the official bill of purchase and invoice the toshiba crm system reflected the actual date of purchase as dec.
Then i had to start fighting with toshiba for the warranty support. When the technician visited my house to check the laptop, he said the laptops' motherboard was dead and the motherboard needed replacement which he said that they would have to order the motherboard from abroad and it would take more than a month for the motherboard to arrive to india. I was surprised where i should have been offered the entire unit replacement with no questions asked, these people tell me that only the motherboard would be replaced. The most disgruntling part about the replacement is that toshiba doesn't provide guarantee on the replaced motherboard, which could either be new or it could be a refurbished one. What the hell?
This is absolute nonsense. I mean how can a brand like toshiba dupe its customers like that. Firstly a laptop of the brand like toshiba shouldn't have given way so soon in less than a month and a half. Besides there is no guarantee on the replaced motherboard which means what? They aren't confident of their make, brand and product.
I have written to them a number of times and now they have stopped responding. Please read the mail trail below.
------ for laptop transference
Hi,

As per my discussion with your representative mr ankit shrivastav, on the 31st jan around 11 am regarding the transferrance of my toshiba satellite laptop. Serial number 5d205049s. He took down all details and asked me call back to check after 48hrs.

However as per the update received from mr ankit, who answered the call even today mentioned that the email systems were down that day due to which transferrance of the laptop to the indian database hasnt taken place. Upon his advice he asked me to write in an email ensuring the process of transferrance is expedited.

Please take note as this isn't a customer problem, if your networks were down that day, i request you to kindly look into the same and expedite the transfer of the laptop.

Regards

--------reply
Dear customer,



Thank you for contacting toshiba support.



This is to inform you that we are forwarding your case to the concerned department. You will get revert very soon.



Kindly contact us on our toll-free number in case of any further query or clarification. You may also contact us on our e-mail id [protected]@toshiba-india.Com.



Note : please do not change the subject line of this e-mail; instead click on "reply" or "reply all" to contact us in future regarding the same issue.



Thank you and regards,



Ravi sharma

Toshiba laptops service & support

|toll-free number:[protected]Bsnl, mtnl landlines and mobiles) |

[protected]Reliance)

------- for laptop transference

Hi ravi,

As per my discussion with you over the phone this afternoon, i mentioned to you that the laptop (Serial number:5d205049s) has been purchased from oman and not saudi and the date of purchase is 10th dec 2013 and not 21 may 2013. Hence ideally i am liable to avail warranty until dec and not may. Also i would like to highlight despite several attempts to register this laptop on the indian or middle east website, i have failed to do so thanks to the so-not-userfriendly toshiba website.

Despite having mentioned to you, that the laptop has not been registered and after having purchased the laptop, i have flown into india. Thus there is no way i can contact your toshiba retailer in oman. Also as a matter of fact the toshiba laptop has been registered on the indian website now, hence it is the due responsibility of toshiba india to cater to my request. It is thus very irresponsible of toshiba to have told me to contact the retailer back in oman.

Please find the attached receipt and bill of purchase of the toshiba laptop.

I request you look into and action this at the earliest and provide me the extended warranty that i'm liable for, being a toshiba customer, before i have to take an advance step of going to the consumer forum, for which i'm sure you understand the repercussions.

Thanks.

Regards


[protected]reply

Dear customer,



Thank you for contacting toshiba support.



You are kindly requested to register the laptop on below mentioned link.



Https://www.Toshiba.Co.Uk/innovation/jsp/true.Do?Service=uk&wizardconfig.Selectedregistrationst...⇄



Kindly contact us on our toll-free number in case of any further query or clarification. You may also contact us on our e-mail id [protected]@toshiba-india.Com.



Note : please do not change the subject line of this e-mail; instead click on "reply" or "reply all" to contact us in future regarding the same issue.



Thank you and regards,



Ravi sharma

Toshiba laptops service & support

|toll-free number:[protected]Bsnl, mtnl landlines and mobiles) |

[protected]Reliance)

[protected] for the motherboard issue

Hi ravi,

I have been trying to register the laptop on the link mentioned by you, however it flashes the following error please find as attached in the email. However the warranty period is now updated on your server as per the official date of my purchase on your official website and as per my understanding the laptop has been registered on the indian database as confirmed by your call center executives.

However, as i'm faced with a grave issue of the laptop being dead as the laptop doesn't seem to go on.

I have tried all the basic trouble shooting besides your service engineer from the authorized service center at mumbai redington india has checked the laptop and claims that the laptop motherboard has gone dead.

I fail to understand, how can a product of toshiba which claims to be japanese, just give way in less then a month and a half. The even bigger concern is that your service center says that they would be replacing the mother board and not the entire unit. How is that?
If a product worth 45000 bought that too from a brand like toshiba, your service provider only agrees to replace the motherboard.

Also i would like to highlight, that the service center has also mentioned that toshiba takes no guarantee of the motherboard installed in the laptop after repairs, the problem could also re-occur. I also understand that toshiba doesn't guarantee to replace the faulty motherboard with a new motherboard, which could be a re-furbished one. This is not acceptable and something that is just not expected from a brand name like toshiba.

As you are aware that the laptop is absolutely new, purchased in the month of dec 2013, how as a customer would i accept you'll to replace the mother board only, when i'm supposed to get full the entire unit replacement. I do not accept to have the mother board replaced that too with no guarantee on the same which could be a refurbished one as well. I would want that toshiba take this up seriously and provide me a new laptop with the same configuration as the one i have.

Kindly take note of the above and take the necessary action required, before i'm urged to take this up to you higher ups or the consumer forums. As this is something that is not acceptable from a brand like toshiba.

Regards


[protected]reply

Dear customer,



Thank you for contacting toshiba support.



As per your mail we would like to share that there are certain policies as mentioned below if the customer want the replacement of the laptop. According to the policy, now replacement cannot be provided to the you. We can forward the case to the concerned department so that laptop can be properly checked from the service centre and will resolve your issue . Kindly confirm the same.



Policy: if customer want to claim doa he/she should inform call centre within 7 days of purchase of his/her laptop.



Kindly contact us on our toll-free number in case of any further query or clarification. You may also contact us on our e-mail id [protected]@toshiba-india.Com.



Note : please do not change the subject line of this e-mail; instead click on "reply" or "reply all" to contact us in future regarding the same issue.



Thank you and regards,



Gita tomar

Toshiba laptops service & support

|toll-free number:[protected]Bsnl, mtnl landlines and mobiles) |

[protected]Reliance)

[protected] laptop replacement

Hi,
I understand that even here my query/complaint emails are being handled by different customer executives, sometimes its mr ravi and sometimes geeta.

Well coming to the point, i need to make things very clear, that i have purchased the laptop less than a month and a half back, and having invested on a brand like toshiba, its a matter of disgrace that your product that has such high market value just goes dead in no time.

Besides, instead of assuring customer satisfaction, you'll very calmly trying to explain me policies of toshiba, something which i'm not concerned with...

I as a customer demand a laptop replacement as i dont have the guarantee or assurity on the kind of motherboard provided to me will be a fresh new stock or a used re-furbished motherboard. Also whats the guarantee that this motherboard will not die off again? Also its not possible for me to wait for 15-20 days without the laptop as mentioned to me by the service center that you'll would take about 15-20 days for the motherboard to reach me. I can't wait for that long with out the laptop. Please take note.

Having stated the above, i re-iterate that i want my laptop to be replaced with the same configuration.

Kindly take note and action the above, as circumstances are forcing me to take this matter to the consumer forums where you'll could face severe repercussions besides the brand name of toshiba getting tarnished.

Request your prompt reply on the above issue.