Totoodo.com — Bad service: screen got faulty in ten days and second time they charged me again

Address:	Bangalore, Karnataka, 560095
Website:	www.totoodo.com/koramangala-7th-block

Dear Sir/Madam,

I type this mail with a feeling of being cheated by the people in the Totoodo Koramangla outlet. I am working with a company in Bangalore with monthly take home of 26000. A year back my husband had got an Iphone 6 as gift from my relative.The screen had cracked and I had got it replaced from Totoodo on July 10th Sunday. The lady from just dial who had given me the phone number of your service center had told me that there is a warranty on mobile repair service by your company.I got the screen repaired at Rs8500, I had confirmed regarding the warranty from the guy at the counter at the Koramangala service center. he told after replacement of screen that if any problem happens I can bring it back...within ten days the display got faulty and started displaying blue lines.

I called him again on 24th July 2016 and asked him if the service will be free to which he replied "Yes madam, please get it il return in the evening at 8:00. I believed him gave him my phone he checked it and told me ..its not the display problem but a strip has to be changed, again I confirmed if its free.. he said yes and he never gave me a reciept or a job order ...at 7:00 i called him and i told him I will be coming in half and hour he said madam the repair is chargable...i said how much ... he said 6000, I could here him discussing with a person Chandran on how much to charge me. He said phone is going to head office will come back tommorow morning only
1.I told him do not repair it I will go to head office and collect it as i cant pay so much
2.He said you come by 8:00 il get it from head office
3.When I went to the store I realised he had not given the phone to head office
4.He and the guy chandran were trying to scam me
5.They had already removed the display from my phone when I reached even though I told him not too
6.We were in a tough position because we wanted the phone immediately
7.Both the employees from your company replaced the LCD when they had told us it was not LCD problem but a minor strip problem
8.They charged us Rs.4000 again and had no remorse doing so
9.We complained why he dint give job order paper as well as why he is charging when he told its free
Basically I trusted a well established company to do business with Integrity but sir do realize when your employees are not honest it can spoil your company name.I am seeking 4000 Rs refund and I request you to do the needfull to restore my trust in your company

Best Regards,
Susan