Totoodo.com — Mobile Inner parts are damaged during the service

Address:	Chennai, Tamil Nadu, 600097
Website:	totoodo.com

30/09/16 6:00 pm
I have given my mobile phone (moto x play) to change the touch screen in totoodo, chennai ptc branch, cause it was damaged and the right side of the touch was not working (only right side, i was using the mobile by using auto rotate).

Sunday 2/10/16
They have changed the screen and returned and the mobile was little broken outside. they apologized for that. charged 6800 to change the screen. since there was only a touch problem. i have checked the touch and got back. after returning the home, i was tried to watch a video in a mobile, there was no sound on the speaker. i told them and i was asked to give the mobile back to correct that, cause they have told "while opening the screen, it happened. so we will correct it". i gave my mobile back to them. they have promised that the mobile will be repaired and given on 03/10/16. but they postponed to next day and next day again and again. finally, they returned the mobile phone on 7/10/16 evening 6:00pm on the road t my fried, who came with me to the service center only checking the speaker.

My friend was in a urge to go to his native and he gave the mobile to me and left. i tried to contact my mother, i was not able to hear anything for the opposite side. i found that the ear piece speaker is not working then. i called the service center immediately and asked about that. they told to bring the mobile to the center again. that was already 9pm and i was not able to go there, since it was little far from my place.

I went to the center on 08/10/16 morning 9 am with my another friend and they got the mobile again and told that they check and fix everything properly and promised to return the mobile on the same day evening 8'o clock.
We left my friend's phone number there for call back once the mobile ready, cause i did not have any spare mobile for me.

My friend has come at and told me that the mobile was not ready yet. i got one spare mobile. i called the service center, they told that on sunday (09/10/16) the mobile will be fixed and returned. sunday i called. they have asked me to come on monday.

Monday i called again. they have told there is no spare parts. i went to center again on wednesday (12/10/16) evening. the front desk agent has told that "you have waited so many days, please wait for one more day". i have told that i need to go to hometown on friday (14/10/16). so i need mobile on 13/10/16. he promised that he will definitely give the mobile on thursday. thursday evening 6.30pm also i went. he told that they are working the on the mobile and it will be ready at 9:00 pm. given friend's number again, cause i will not be able to go on that time.

But my friend has told that the mobile was ready and they promised to give the mobile on friday 14/10/16. i have booked the train on 4.15 pm from tambaram. i have requested to give the mobile in the morning. but till the time they did not fix the issue on the mobile. i asked to return the mobile and refund the amount (rs.6800). they told the amount will not be refunded.

Important things are:
My brother met with an accident and he was not able to contact me to inform the same, since i was without mobile. he came to home with wound and broke the lock, since the key was with me.

I was searching the job, which is very important in my situation and i was not able to get any interview calls.

I am so depressed and my mind is thinking about the suicide too because of the depression.

Kindly help me to get my mobile back how i gave to them. and i need compensation for the all the efforts i took and for my depression.