| Address: | Wazirpur Commercial Complex, New Delhi |
| Website: | www.touchlcdhouse.com |
I bought a touch scree of Honor View 20 vide invoice no 655977 dated 24.06.2022.
I got the screen replaced and noticed that that the screen has a hairline crack inside the screen which is visible only on white or very light color screens.
Since the screen was working, I removed the protective screen to test the touch functionality of the screen. With the protective cover on the touch does not work properly.
Also with the protective cover, it would have been difficult to see the hairline issue of the screen.
Since this product has a 1 month warranty, before buying, I asked what if I install the screen and then there is some issue in month, to this the employee of touchlcdhouse has confirmed via a voice message n whatsapp that for replacement the screen should not be damaged/broken.
I have been following up with the team of touchlcdhouse since 18th july on their offical whatsapp number. While I have shared the problem and whatever they asked for, they are now rejecting the warranty basis that the protective cover of the screen is removed. This was never a clause while buying the product.
Not only this, they have an extremely poor service because everyday they said they will confirm from the replacement department and reply in 15-20 minutes, but they never reply. They also take a very long time to pick up the calls if I select 2 from the IVR menu, which is for replacement.
We are looking forward to replacement of the product. With such a bad experience with them, I would want to have a full 1 month warranty from the date of receipt of new display screen.
Looking forward to a quick resolution of the same.
Warm Regards
Gaurav Narula
Thanks.
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