[Resolved]  Toyota International — Damaged toyota avensis engine as a result of service

Bought a toyota avensis sedan in october of 2004. I have been servicing regulary for the past 9 and a half years . I took my car to service and to replace a radiator on april 10th 2014, the result of which was a damaged engine.I have tried on numerous occasinon to find out the extent of the damage done, but efforts have proven fruitless. As a matter of fact toyota trinidad has sought to rebuild the engine without consent from both my husband and myself. My husband being concerned (His profession being that of an engineer) sought to ask for a report as to the damage done on the engine (As he works for an international company), but nothing has been forthcoming.I went in to speak to a representative who informed me that the engine is being re-built. Imagine when i go in for service to change parts, the old parts are not rebuilt and fitted into my car, rather new parts are replaced, so how come the engine is being rebuilt. I have had absolutely no problem with my vehicle so far except it being a high maintenance vehicle, as over the years the amount of money that i have spent on service i could have probably bought two or three cars. I must confess that after a longstanding relationship with toyota trinidad san- fernando, that i am really disappointed in the service metted out to myself and my husband, for eg. The totol lack of consultation as to the damage done on the vechicle, the decision made to repair the vehicle without first finding out if this meets our approval, and the lack of professionalism, by such a large manganate as toyota. My husband and i have decided that we are not going to accept any liability that this vehicle would cause in the future.

David and charmaine quashie