Tp Link — Help desk

I have a complaint about the help line. Not only does the call center have a long wait just to talk to a person. But once you do get to speak to a person they are not very helpful. I will clarify that statement with they are not helpful with anything out of the ordinary. I spent an hour and a half on the phone trying to set up two TL-WA510G at my house. After the 1 1/2hrs the staff finally figured out for to fix the problem. I them brought the to my work place to install them. But nothing worked once they had been installed. I then called you help center to get more help that went as follows: first person: Asked my questions and got Sir: I will have to put you on hold. Then we will Email you an answer, soon after click you hear a number being dialed then" The number have dialed is no longer in service. Second : No that Access point don't do that, oh is does let me put you on hold. Sure enough after several minutes that same old click and here comes the number being dialed. third: Hey sir I haven't done that setup for awhile . Again several minutes later that same click then the number starts dialing. Once an accidental dialing but three times come on. I guess i am getting old but aren't you supposed to have person able to answer question there. And what is the proper wait time for a return E-mail before you call again ?