[Resolved]  TPSL — Payment successful but haven't received any service (CIBIL SUBSCRIPTION)

I went to www.cibil.com and After login with my id password i wanted to buy their 1year Subscription plan and I choose bthat planbwith discount code then After Paying of rs 960 from Paytm UPI om 15 feb 2021
When i return back to Main screen where it has to be displayed TRANSACTION COMPLETED, But it was showing some error when i return to processing page

Money got deducted from my bank account and still haven't got the service by www.cibil.com as i mail them regarding this issue but fail bto solve it and they told to provide us transaction id.

please register my complaint regarding this issue.
Thank you