Trackon Couriers — track on courier did not deliver my product instead choose to return it back

Trackon courier is such a fraud company.
My pan card was send by nsdl to barbanki at my home.

Trackon courier were least bother to call or make an attempt to deliver the product.
When i enquired about my pan card they said to come to their office with adhaar card photo copyand collect.
We will not deliver at your home.
I have also complained online on there web site also earlier on 26/07/2019

But trackon courier did not made any attempt to deliver instead send me a message address not found or consignee no required they already had my number on 27/07/2019

Trackon is such a cheat fraud company
Please nsdl choose india post to deliver the product at least they have some accountability