Trackon Couriers — worst/pathetic courier service

If i will go and check on the biggest regret of my life, i will consider the courier which i have to receive from trackon on the top most. Let me explain how does this company works:

1. My relative places an important courier for me on 15th march and the same was in hyderabad on 19th which is ok. The guy came to our house but unfortunately me and wife were not at our home so that the guy went back which seems to be ok.

2. Now, since i wanted that courier on priority, i called them. The numbers provided on internet are either switched off or not reachable. So i decided to go there myself and bring the courier home because of the urgent requirement.

3. When searched on net i got the location for miyapur hub (Which was the current location of my courier) and went to the location (On miyapur gachibowli road). The trackon representative told me that this is not the correct location and its some where near miyapur bus stand.
I again searched on net and saw that there is some office of trackon near miyapur bus stand (Which is not miyapur hub) so i went there. After reaching to that location i searched every where but there was no office and i came to know from the locals there that office shifted way back.

4. I called again and again for half an hour and was finally able to connect. They told me that the office shifted (Not updated on google maps) and its somewhere else. I reached out and the office was closed. When tried again and again on call, they told me that no one is at office and to wait for one hour. The staff is extremely dumb and incompetent. They don't understand the problem and were not able and willing to listen.

5. I requested them to deliver that at my location but they told me that is not possible for the day (23rd). I requested them to deliver on 24th march and they told me that they will try (As if they are doing some favour to me). I told them that i might not be at home and either to provide me a sure time when i can collect the courier myself on 24th or deliver it to my society guard. They told me that i can collect the courier on 24th 10:30 sharp from their office.

6. On 24th march, exactly at 10:30 i was there outside the office but it is closed. I called them again and they picked my call only after 10-15 calls. I asked them the status and they told and confirmed that the office will open in 5-10 mins so i decided to sit n wait. After 30 mins when i started loosing my patience, i called them again to update me on the status. The first thing i heard from them whispering to each other is that "ye jeene nai dega and jeena haram kar diya hai" and told me that they are going to take the delivery guy on conference and the delivery guy told me that he might take one more hour and asked me to wait.

7. I just wanted to tell him to go and screw yourself but i can't because i don't want myself to be like them. I told him to come and deliver it to my society when ever they can and drop it to my guard.

This is still wip and i hope that i will find that courier in this life span.

My details: ankit maheshwari
Email id: ankit. [protected]@gmail.com