Tradus India Complaints & Reviews

I order HTC Explorer Mobile Phone for Rs.7449 via net banking here i attached that payment bill also and i received message to my mobile no [protected] that was (Thank u for placing an order with TRADUS. your order 4101270 has been authorized) but still there is no response from tradus. my product also not received.

Shipment Details for Order ID: 3247670 with Tradus

Item ID 3004424
Napoleon Classy Canon Shaped Refillable Car, Home & Office Air Freshener
Merchant id : StoreJi

NameCourierAirwaybill No
Aramex [protected]

On enquiry in person on 28th July 2012 Thrissur (Kerala) Aramex office informed that they have not received the item bearing AWB No. [protected] and we gave the contact number as below to inform on arrival of the packet.
Person to contact Mr. Shereef on Mobile : [protected].
As on today we didn’t receive any call from Aramex or no response from Tradus to numerous e-mail messages.

My e-mail id : a.[protected]@gmail.com

Hi,

I purchased Salora's SM401 mobile Online through Tradus.com, They put a deal with ENTER Bluetooth Headset freebie with the Mobile, but unfortunately, I didn't recieved it with Phone after one month regular follow up and phone calls finally they delivered Headset - but it is used and not working one - just for sake of get ride of me they closed the compliant call, Now no answer from them.

Tradus Customer service is really a worst Service,
They never reply to any of the query

I'm very much disappointed with the service

i have purchased one Italian shoe but there is delivery yet. its details are as below Transaction ID: : 4016330
Product Description :
Item Id Product QTY Price Shipping Sub Total
4018398 Massimo Italiano Stylish Shoes in 100% Leather 1 999 0 999

Sub Total Rs. 999
Grand Total Rs. 999
Gift Voucher Value : Rs. 340
Total Amount : Rs. 999
Amount Paid : Rs. 659.00
Payment Type : Debit Card

I bought Logitech MK220 Wireless Keyboard And Mouse Combo Pack from tradus online shopping mall on 26/07/2012 at 00:10:12
An amount of 955 Rs has been debited from my bank account but they did not provide me even a transaction id and even my account in the site shows zero orders
I have mailed tradus care but they not even bothered to reply me and complaint ticket numbers are 53610 and 62115.

I Purchased a item, ID: 3008451,Payment date: 21 JULY, Order id 3250126. But it suddenly disappeared from my order history. After sending 5 requests and 3 phone calls they said everything is fine and just a system issue. Then after a day i get an email of refund and they say it is out of stock. The mail says "refund in process".

Question 1: Why was payment accepted for a non available item?
Question 2: No provision for functional customer care?

After that is start getting automatic responses for each query sent. All they say is a server fault "We are facing some technical difficulties. ......".

Question 3: Server fault? What if my bank account/ credit card information was hacked from their faulty server?

After 3 days again i get an email that order has been refunded.

Question 4: Where was the refund made, i cannot see on my card that was used to make purchase, in addition to that they are not even replying to my simple email's that ask the mode of refund (credit card, bank, check etc). All i get is automated email in response to my query.

I have tried contacting TRADUS via the form at contact us page of their website with all details.
Email addresses i have contacted but received no response:
[protected]@tradus.in
[protected]@tradus.in
[protected]@ibibogroup.com
kavita.[protected]@tradus.in
[protected]@tradusupdates.in
Official Contact page (Preeti rai)

Numbers i have contacted :
[protected]
and their helpline number too which i got after speaking to the above contact but have lost in my redial list.
All they say is it will be delivered.

Question 5: If they say on one end it will be delivered, and on other that product value will be refunded. How should i convince myself for the type of service they provide and how promising they are after they cancel my order without even informing me and replying to my questions?

I have Spent 3886/- INR for the product
Over 2 days researching prices
Waiting 7 days for delivery
Then waiting again for refunds.
Over 10 days following up with them
20+ email conversations (one way only)
Over 8 calls to two numbers, answered just twice.
Will i need to go to Delhi/Gurgaon to take my refund by spending over the same amount i used to make purchase and time that's the most important, i guess.

TRADUS needs to respond if they are into business.
I have ordered products from international market from multiple sites that don't fall under the jurisdiction of our country but they had excellent support and reliability. That's what they call " business ".

Item listings on TRADUS:
Here are the proofs if they might remove the product from listing https://dl.dropbox.com/u/13190048/plantronics-listing.jpg
https://dl.dropbox.com/u/13190048/Plantronics-full-view-details-tradus.jpg

Payment proof :
https://dl.dropbox.com/u/13190048/tradus-plantronics.jpg

I HAVE PURCHASE Enamel Cufflinks OCF LO-0015 A Sub Order Id: 2750813 AND Dandy Mens Wallets Sub Order Id: 2750814 ON 10/07/2012. BUT I STILL DID NOT RECEIVED MY PRODUCT... WHEN I WAS MAIL IN TRADUS CUSTOMER CARE THEY DID NOT REPLY ME..
SIR WHERE IS MY PRODUCT?? PLEASE GIVE ME MY PRODUCT OR REFUND MY FULL PAYMENT.. OR PLEASE GIVE A CUSTOMER CARE NUMBER. THANKS...................

Hi Team,

I have attached the courier copy which i sent and the courier received acknowledgment from the Courier team.

Date/Time Activity Major TPC Station
Jul 9 2012 09:29:12 Despatched to GURGAON-S52 GURGAON
Jul 8 2012 13:34:03 Received at NEW DELHI CHENNAI
Jul 7 2012 23:39:57 Despatched to GURGAON CHENNAI
Jul 7 2012 20:28:00 Despatched to CHENNAI-GMN CHENNAI

I have ordered the product through Tradus.in. The particular is Saree and the quantity is 4.

I have ordered on June 25th, 2012. But i have received the product on July 3rd, 2012 sharply at 10.30am.

When i opened the pocket, i was shocked that i have received only one saree that too with poor quality.

I mailed them on the same day. But i received the reply from them on July 11th, 2012 stating as below: (Note: But as per the tradus policy we have to resend the product within "we offer the buyers No Questions Asked Return Policy within 15 days of receiving the shipment. Buyer may return any unopened, unused item in its original packaging, for a refund. No returns shall be accepted beyond a period of 15 days from the receipt of goods by the Buyer").(My question is how can i send the product after this mail? so, i have forwarded the product to the address mentioned in the courier. But the amount has not been refunded till date)

Hi Ummal,

Good Afternoon

This mail is with regards to Brijraj Kimaya Crepe Printed Saree against Item Id - 2549826. We regret that you are not satisfied with the product. We at tradus have tie ups with best sellers in the market based on there popularity, but occasional skips do happen, we would like to inform you that we have 15 days return policy ( no questions asked) kindly send us the product back you may visit any Bluedart office we are sharing an account code with you kindly show the account code in Bluedart office and you do not have to pay anything for sending the product back to us. The account code is - 114203. The nearest Bluedart office is

BLUE DART EXPRESS LTD
NO.16/1 PULIYAMBEDU VILLAGE
POONAMALLEE HIGH ROAD
AMBATTUR TALUK, TIRUVALLU
Location CHENNAI
Telephone[protected] Pincode 600056

And send it to the mentioned address as soon as we receive the product back we will refund your amount.

IBIBO Web Private Limited
4th Floor, Pearl Towers, Plot No 51, Sector 32, Gurgaon, Haryana-122002.
Contact ibibo at [protected]@ibibogroup.com

As you informed us that you have only received 1 product instead of 4, we would request you to kindly send us the snap shot of scanned copy of the invoice from the seller and from the logistics partner. Once we receive the product we will share it with the seller and we will get back to you with a positive resolution.

ress BLUE DART EXPRESS LTD
NO.16/1 PULIYAMBEDU VILLAGE
POONAMALLEE HIGH ROAD
AMBATTUR TALUK, TIRUVALLU
Location CHENNAI
Telephone[protected]

For further assistance, please write to us.

Regards,

Team Tradus

I ordered a puma shirt from tradus.Com
size (M)order ID : 3178592
the dimensions given on the site for the size was wrong.
Size medium turned out to be a shirt which a 10 year kid would fit in..
bad experience..
normally I buy small size for myself bt according to their standard
XXXL would fit me..they refused to exchange it as XXL was not in their stock
even after my experience,the measurement for the shirt was not updated. They are selling kid sized shirts in women section.

damaged pen drive delivered. on informing the same no action taken till date. mails as below

Hi Firoz,

I believe that the 3 working days time is over. May be the seller is not taking it seriously. My humble mails seems weak but its true and also my goodness is certainly not my weakness.
looking at the pen drive after unpacking, anybody will understand that it has been damaged due to heavy load pressure which is possible only in courier or storage department where some heavy weight material must have been dumped over it.
I would once again request you to please replace the same.

Regards,
Partho
[protected]
Date: Sat, 14 Jul 2012 06:23:01 +0000
From: [protected]@tradus.in
To: partho.[protected]@hotmail.com
Subject: [#34511] Customer feedback: Complaint


Hi Partho,
Good Morning,
This is with reference to the mail received from your side regarding the delivery of a damaged pendrive against the item id: 2641676.
We would like to inform we have forwarded the concern to our seller "Archana" to look in the matter and once we get any update, we will update you with the status.
Please allow us some time and we shall get back to you in 3 working days. For further assistance, please write to us.
Regards,
ShahFiroz,
Customer Care Executive,
Tradus Customer care Team,
www.tradus.in
Please provide some time and we shall get back to you in 3 working days.
From: partho.[protected]@hotmail.com
To: [protected]@tradus.in
Sent On:[protected]:20:33 +0530
Subject: Customer feedback: Complaint
i have just received the product. on opening the pack i found one pen drive damaged near the end due to heavy pressure on the plastic . the pen drive is not working when connected to pc. please arrange a replacement Phone Number: [protected]

This is with regards to your order for Signoraware Lunch n Outdoor Kit Lunch (With insulated bag)-530 against the Item ID - 2713762.
I was not satisfied with the product size and shape.
When I queried about the returning of product, the customer service says it cannot be returned as the package has been opened.
It is not an electronic or gift item, its a lunch box..and it cannot be used if its known that it is of no use.
The Customer service is very lame and they only talk about policies and regrets which they don't really care about.

PRODUCT 2: I ordered a SIZE 10 shoe and I instead got a SIZE 6.
There was no response for more than a week, after multiple mails, there is still no action.
I wanted to gift it to somebody and now time has passed by and it is again of no use even if i will get an exchange which I don't see happening.
attached photograph proofs of wrong delivery

DO NOT PURCHASE GOOD FROM TRADUS.IN or ibibo.com both are same.

Worst Service by tradus.in
i ordered Sandisk 8GB Micro SD Card item id - 2676111, Order ID: 3075580, against Transaction ID: 3075580 on dated[protected]. they placed shipment using ARAMEX corrier shipment number [protected] on next day.
but i did not receive item till today[protected].
according to tradus.com my city jhabua ,pin 457661 is serviceable for shipping.
after checking my pin i placed order.

please help.

Hi,

This is Manjunath from Bangalore. I placed an order in Tradus for 8Gb Memory Card. Below are the details:

Order ID : 3095746
Order Date :[protected]
Order Value : Rs. 241/-
GV Discount : Rs. 50/-
Net Payment Value: Rs. 191/-
Payment Mode : Net Banking
Payment Status : Successful

As one can see I paid through netbanking and payment was successful. (attaching the screenshot of Order details in my Tradus account)

Problem is Order Status shows as Goods Dispatched. But Its been a more than a 10 days I have not received any product or even a call for the same from courier. I have been sending message to Customer Care within Tradus account - there is not a single response. I doubt - if they have any customer care center. Not able to find any phone/contact number In their website- How Trustworthy is this..

This was my first deal with Tradus and it's really disappointing. May be it's a small amount one can ignore - but this is not the way to make money - Tradus. Really - a Bad Experience. Mistake teaches a lot, and my mistake was to purchase from Tradus.. and It has paid me..!! Thank you Tradus.

I ordered Olympus VG-110 12 MP Digital Camera with 4GB Memory Card and Camera Bag

Sub Order Id: 2719591
Qty : 1
Price : Rs. 3579/-
Seller Name : Suman_enterprises, Suman Enterprises
Order Status : Pending Dispatch Dispatch By:[protected]

The order was supposed to be delivered on 7th July 2012. The seller has not dispatched the product still. After several emails and 4 calls the customer care tells me that they have forwarded the matter to the CONCERNED DEPARTMENT and that they will get back between 24-48 hours!!! The seller has the product listed on tradus so I don't think he ran out of product. I would like to have some speedy resolve to this tradus menace.

Hi.
I ordered an item New Feel Sneakers(Shoes) in tradus.in against Item Id - 2611714 on
[protected].I received my goods on[protected]. But the product what i ordered is entirely different.
I received a call from tradus people from number [protected] on[protected] that they have sent me a duplicate product.
They told me that they will send me actual product with in 7-10 working days
Again they messaged me on[protected] that the replacement is not possible and whether they can initiate the entire amount back to my account.
I replied you can refund back the total amount back to my account.
Till now i didn't get any update from tradus team whether the amount refund is in process or the replacement is going on.

i have buy jaipan gift set from WWW.TRADUS.IN . which i order it contains jaipan's 1 dosa tawa + 1 frying pan+1 kadai this all product they mention on there site its 4mm but when i recieve it does not contain kadai and all items was 2.2mm not 4 as they mention on there site. they send me another dosa tawa. i tell to them same day they just asking me for only time and time they ask me for 3 days its already over but still i did not get aNY reply from them . i said to them i want 4mm product i wont back money coz i need that product few months ago i buy same product from tradus of nirlep company which was broken after tell to tradus they did not change they refund my money after so long period they take more than 2 months to refund my money . this time i wont my money from them i want 1st i recieve the correct product than i will send it back to them please help me out from this problem . my email id [protected]@yahoo.com nad contact no is [protected]

Hi, i have ordered a jewellery set for my wife on 30th june from tradus , but to my horror it was still not dispatched by 7/7/12 , 11:45 PM.



AG Real Diamond Stone Fancy Zula Tanmaniya - AGsn0004
Sub Order Id: 2616397
Qty : 1
Price : Rs. 1219/-
Seller Name : aniktradingco, Anik Trading Company
Order Status : Pending Dispatch Dispatch By:[protected]

Cancellation Request
Contact Us

i have ordered a sony W620 14.1mp digital camera from tradus.in on 7.6.2012 and i paid the money of rs.7506 through debit card,and my order id is 2808329.i have called them many times by their contact number [protected] to know the status of my product but they are not responding me in a proper way.They said that they have dispatched my product through ARAMEX couriers on 10.6.2012,Their courier partners said there was no update over my product. After calling them repeatedly i asked the customer executive of tradus to cancel my product and to repay my money, they accepted my cancellation on 28.6.2012 but still i did not get my money back,plz kindly help me to get my money back...
thank you,
gokul.s

I ordered USB Wireless Mouse from Tradus.in (HP KF860PA Comfort USB Mouse, Transaction ID: 2985557) but they delivered me normal USB mouse with wire. The cost of mouse (Wired) is just half of Wireless Mouse.

The worst part is they have displayed a wrong image of wireless mouse. The model number they mentioned is same for wired mouse. That's pathetic. When I complained, they told me that I ordered the same model number.

Despite of several emails, they stopped responding. They don't have any phone number so that anyone can speak to them. I regret my decision to order online from Tradus.in and decided to spread that no one should order from them.

Please never never order anything from Tradus.in

TRADUS is better avoided readers. BUYER BEWARE of TRADUS.IN

I intended to order a 4GB SanDisk SD Memory Card for Rs 219/- online through Tradus on 21st June 2012. Their payment gateway is PAYU which malfunctioned during payment transfer. My amount was debited while Tradus was credited. However, the transaction was shown as incomplete. Today is 3rd July 2012 and I have not yet received reversal in my bank account. I am fed up of communicating through e-mails. The customer dis-service man from Tradus told me I will receive the reversal soon. How soon is soon in India, everyone knows in India. Bloody daunting and boring.

Verdict: Tradis is better avoided. eBay is professional though their website is sometimes slower than a snail. Atleast your money does not go down the drain as in tradus. Buyer Beware.

Venkatesh Naidu
Mumbai
Maharashtra
INDIA
+[protected]