Tradus — Received a defective product

Address:

Bangalore, Karnataka

I placed a request for Ray Ban Aviator (Black Glass & Black Framed) RB3025 Sub OrderId: 12052667_01 Order Placed :[protected]:57:09 Order Accepted By Seller :[protected]:59:03 Order Packed By Seller :[protected]:14:55 Order Dispatched By Seller :[protected] Delivery Date :[protected] Courier : Bluedart AWB :[protected] The same day i have escalated to Tradus within 3 hours of receiving the product. I attached the images also. For 2 days they havent taken any action. They wanted me to send the images over and over again stating the image was not clear. Now they claim that they cannot do anything about it as it was reported after 2days. Please help. I would also like to highlight that the add did not indicate that the Ray Ban was a replica.