Tradus — THEY SALE USED PRODUCT / 2ND HAND PRODUCT

Address:

New Delhi, Delhi

dear mam/sir, i was purchased a mobile phone sony xperia c dual sim from www.tradus.com, after receiving the product, i seen the product inner-box mean sony seal is already broken, but outer box is in very good condition, so i am raising this issue with www.tradus.com, they want snap of this phone, i am already sended, but they not solve this issue with in 10 days, after 8th day i am using this phone, they (tradus) called on 11th day and they know about phone is using or not, after confirmation, they told me that you are using this phone, so we are unable to replace this product. if the product is already used, so way they raising this question after 11 days, i don't understand.i think they sale used product.