Trai — 2 times taken charges of mobile recharge on my no.[protected] and misuse of my aadhar card for reissuing the sim card of some one else

Address:

461001

Sir,
I have been the customer since 2013. I had lost my mobile handset on date[protected], as the sim was also lost ([protected]), so i had visited idea outlet for reissuing the sim card of same number, the man of my idea showroom mr. Pvaveen completed the formalities and company sent me sim exchange sr no.[protected] and took 120 rs. For recharge of my mobile no. [protected] as he told me that there is no balance in your phone. On next day when sim card did't work i again visited the my idea outlet on[protected], so the same man mr. Praveen told me that you never visited the outlet before and when i showed him the reference no sent by idea company which was[protected], he told me this don't belong to you and misbehaved with me, and again told me to complete to whole procedure and recharge of 120 rs if i want to take the sim card even i told him to please check the cctv footage of your outlet he totally refused to show and misbehaved with me and again do the procedure and took 120 rs again from me through which i got sr no.[protected].
Now"my complaint is that the idea outlet hoshangabad in-charge had took the 120 rs. Extra from me, misused my adhaar card, misbehaved with me.in the cctv footage of the my idea outlet all the incident is saved."
I have both the reference no. Sent by idea company in which my details like (Adhaar card, sign and photo taken by in-charge) are there.3 times i have lodged my complaint to idea company but didn't found anything positive.
Thank you
Harshvardhan purohit
[protected]
[protected]@gmail.com