Trai — adding channels without my consent and charging

Sanjeev

from Hyderabad, Telangana

Address:

Ranga Reddy, Andhra Pradesh, 500084

I am sanjeev with customer id 83515303 and pissed off with videocon d2h services. They add channels at their will without my consent and charging shamelessly. I tried reaching supervisor and nodal officers they are not answering. This happened 2nd time in last 1 month. Supervisors don't have call back numbers and even if i escalate to nodal officers through emails, they don't care to respond. Pathetic service i would say. I have attached bengali combo package snapshots which were added on my account which i don't have any clue. This is disgusting.

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TRAI customer support has been notified about the posted complaint.

Jun 21, 2019

Updated by Sanjeev I need to know what action was taken to the guy who messed up. Also, supervisors are never available. This is disgusting as to escalate the simple issue to consumer forum where as it could have addressed by their customer care after checking the call log. If this is what we have to do for every small issue, then what is the use of their customer service. Now I see an issue with their app and I do not have a resolution since yesterday. I hold 2 connections and their app doesn't give option for primary and mirror connection.

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Comments

d2h Customer Care

from Delhi, Delhi

Dear Sanjeev,

We apologize for the inconvenience. We have forwarded your concern to our team and will get back to you with an update soon.

Thanks & regards

khokan8761

from Bhubaneshwar, Odisha

All channels have been locked though account balance is provided.Complained several times, no action has been taken

d2h Customer Care's response, May 28, 2019

Dear Customer (khokan8761),

We apologize for the inconvenience caused. Please share your RTN (Registered Telephone Number) or customer id at [email protected] so that our team can look into your concern.

Thanks & regards

d2h Customer Care

from Delhi, Delhi

Dear Sanjeev,

We would like to inform you that as per your request amount has been credited in your account. Kindly let us know if you need any further assistance.

Thanks & regards

Sanjeev

from Hyderabad, Telangana

They added Marathi combo package this time without my consent. Last time it was Bengali and now it is Marathi. I am pissed off with these guys. I need a strict action against them. Their supervisors are not available any time in the day. And channels are not displayed on their app which adds even more confusion when I want to see what all are active. Please take a stringent action as it is happening for the second time in 2 months.