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Trai — after recharging of rs 399, call in not happening

I am using connection of airtel, make recharge of rs 399/ but incoming and outgoing call is not happening, i call customers care also sent mail to 121 they are telling, from our end service is ok, i went airtel store but they are telling, your number is. Block they don't have any resolution, if i go for postpaid only i can get my number, my question is that same company but why they don't know the reason some one telling ok, and someone is telling number block, if is block why recharge has took? Why my what app and internet is working? No one has proper answer, they are avoiding me, i want justice. If my number is already gone. I want my money back. Please do the needful
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Complaint Status


[Jan 28, 2019] TRAI customer support has been notified about the posted complaint.
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    TRAI
    Customer Care Service
    Customer satisfaction rating
    3%
    Complaints
    4491
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    0
    Resolved
    135
    TRAI Address
    Near Sultan Pur Birds Century & Dada Bhaiya Mandir, Sultanpur Gurgaon, Gurgaon, India - 123506
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