Trai — after selecting package without activate package amount deducted daily

Address:

Junagadh, Gujarat

I recharge my videocon dth id:[protected] on 9 february 2019 and call to customer care more than 50 times for package selection but no call is connected, also i try through website for package selection but i can't open videocon my dth id. And at the midnight i visit site and finally select package but package is not activated upto today and every day amount is deducted from my account balance without any service provide by videocon dth service provider.

Finally i connect customer care but also they say that server is down and disconnect call without any solution.

So do needful for this.

Because any service i got everyday my balance is deducted.