Trai — airtel dth [protected]

Address:

54/56. 1st flr, shop no.6, Zaveri Bazar, Kalbadevi Road,, Mumbai City, Maharashtra, 400002

Dear sir,
m customer id no.[protected], i have selected a-la-carte channel pack in airtel dth but i cannot view any free to air channel like abp new or other news channel,
when i contacted airtel customer care they say u have to select the channel manually and it cannot be done by airtel.

I have recording proof also.

This is clear case of cheating as once i have paid the amount for free to air channel it should be done by default from airtel.

Plz take necessary action.

Thank you