Trai — airtel dth double charges

Address:

600119

On feb 2nd 2019, i had selected the alacarte option of channel selection for my airtel tv connection ([protected]) as per recent trai directive but in addition to charging me for the alacarte channels that i had selected, airtel is also charging an airtel bundle charge of rs 700 resulting in a monthly bill of rs 1235.43 instead of rs 535.43 for the alacarte plan i had chosen

I'am not able to reach airtel customer service online or over phone to correct this. I have written an email to [protected]@airtel.com also raising this issue.

Kindly help facilitate a resolution of this at the earliest