Trai — airtel dth long duration pack change by airtel with out consumer consent

skachalia

from Rajkot, Gujarat

Address:

C29,SANJAYNAGAR,GHCL COLONY, Junagadh, Gujarat, 362275

I have subscribe for annual rental plan -FREEDOM Sports & Entertainment HD Pack on 26/10/2018 which shall be completed in Nov.19. As per the TRAI order long duration user should be cared by DTH operators. My consumer id is [protected].
Till today i.e.25.07.2019 12:00 AM my long duration pack was active. all of sudden they have changed my plan to Gujarati Sports Value HD pack with out my consent. On Talk to Airtel DTH Customer Care they have replied that my long duration pack no more exist you have to see what they have chosen.

Pl.get my Freedom Pack till my advance money & duration (Nov-19) there.

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TRAI customer support has been notified about the posted complaint.