Trai — airtel dth not providing my selected channels.

Address:

Chennai, Tamil Nadu, 600008

Hi,

I have by now selected my preferred channels 5 times using various modes (Tv, website, app, sms) but i am still not getting my selected channels. Only a few channels that i selected are available. I have emailed airtel dth service provider 4 days back but no response. Their ivr doesn't work either. I got connected to customer executive after 30 mins of try and he said me to wait for 24 hours but still no success. And now i am no longer able to connect to their customer service agent. I would have spent hours on selecting my channels but still doesn't get my prefered channels. Please help