Trai — airtel dth people not activating my selected pack

Address:

506169

Airtel Customer ID:[protected]
Mobile No: [protected]
I have selected some channels and they have not updated that channels and they are charging old 363 rupees per month
When I call to customer care they are saying
On 1st Feb 2019- it will take 48Hours to update

On 3 Feb 2019 - It will take 48 hours to update, Backend team will call you when updated (particular time not mentioned)

I have requested channels with amount of 293.42 per month
But
When I login it shows 363 rupees per month.