Trai — airtel - gsm - service issue

Address:

Chennai, Tamil Nadu, 600099

I'm kavitha ([protected])

This is going to be a long mail about my pain, harassment and mental agony i gained for using airtel services for more than 4 years.

If you have time please read the same the feedback will make you understand the reason for airtel losing its charm. It could be one million customer experience written to you.

1) my mobile number [protected] is not registered to network from 31st jan 2019 13:45 onwards. When i try to connect through manual settings i got an error as "unable to connect"

2) i contacted your call centre they informed my sim has some technical issue, due to some system upgradation and suggested me to visit the nearest airtel showroom

3) on 02nd feb 2019 @ around 4:30 pm i went to airtel showroom located in venus-perambur, chennai. They provided me a harassing service and they only talking to themself on personal matters ignoring the customer. Mr. Sathish had further treated me as i am illiterate and quoted they can't solve the issue only technical team can do so after a long argument he had provided me a sim with a gesture resuming he is offering it to a beggar. He assured to activate the services within 4 hours by writing a mail to 121.

4) on the same day before i left the showroom ensured that both the 121 helpdesk team and airtel stores to receive my mail asking for activating the sim immediately. From then we have received multiple calls and everyone starts saying various reasons (Irony is they don't know the previous customer conversation)

5) if my bank accounts and data are hacked, airtel to compensate on the same.

I hope this matter could be easily settled in a more amicable manner if my contact is immediately activated without further delay.

I'm writing to you as a last phase of hope.

Kavitha
[protected]