Trai — airtel malpractices

Address:

G wing Flat 185 Jay Nagar CHS Jankalyan Nagar Malad West, Mumbai City, Maharashtra, 400095

Hi,

I am writing this email to bring to your notice the malpractices followed by airtel. I have been billed international roaming pack on my airtel number [protected] for an amount of rs. 3999 + applicable taxes in my october 2019 bill however i have not traveled international in this time period. I have been calling airtel customer care for the last 10 days however my complaint is being noted and closed without the charges being reversed.

I am raising this with you to request your help to please sort this issue for me.

The airtel customer care has agreed on multiple occasions that the charges are invalid since they don't see any international usage but the charges are not being reversed by the team who looks into the ticket raised by the customer care team.

I have traveled international in the month of march and july and at that point the charges were willingly paid by me since i had used the service however this now has become a malpractice by airtel to bill the customer without even they requesting for the service nor using the service.

Hoping for a quick resolution on this.

Regards,

Manish.