Trai — airtel mobile - international roaming charges to me

Address:

P-119, Phase -1,, New Palam Vihar, 122017

Service charges. I switched off my mobile data before I left India on 2nd March.

I was surprised and shocked to see my message from my credit card and airtel bill for the month of March that I had to pay Rs 4755.

I lodged a complaint with Airtel customer care but found that no complaint was registered. I called again after a week and I was told that complaint can not be registered as the roaming bill is valid.

I tried to escalate the matter but could not succeed. I lodged my complain through email provided the proof as I received a confirmation SMS from airtel on 28th February that all my paid services must be stopped while traveling.

Despite providing the proof and rounds of requests I am not finding any solution and justice.

May I therefore request you to kindly look into the matter guide me to get justice?

Regards

Pravin K Jha
Mobile No. [protected]