Trai — airtel not providing services as per plan-cheating people-punish airtel-reg

Address:	Rangareddy, Andhra Pradesh, 500018
Website:	WWW.AIRTEL.IN

I am rajeshwar rao using airtel 4g hotspot postpaid internet dongle from last 2 months. At the time of taking the airtel connection, i was told the internet speed will be upto 150 mbps.
From the date of purchase i am not-at-all getting good internet speed. Since from last 4 weeks, the internet speed is very very bad and now i am getting speed less than 600kbps.

During the call with airtel customer care, they replied the system is under upgradation from last one month and the there will not be any improvement in the internet speed for next 2 months. When i asked why i should pay the bill for not using the airtel conection due to poor internet speed, they offered me to reduce rs 50/- in my monthly bill. When i am unable to use the device due to poor internet speed, why i should pay the bill.
Presently i'm in 6 months postpaid plan and i paid 6 months bill in-advance.

Request trai to intervene in this matter and punish the airtel for cheating the customer with false promotions of good internet speed. On airtel websites and in promotions, airtel is claiming the india's fastest internet speed. Actually they are the worst service provider.

Presently i stay in hyderabad pin code 500018 (Hard core city).

Communication reference with airtel customer care is [protected] (Mr. Aadesh - airtel executive)