Trai — airtel trying to convert my postpaid number to prepaid but nobody listening.

Address:

500083

I am feeling pain and sorrow with the way airtel is now treating their
customer. Around four months back (28/11/2017) I had requested Airtel to convert my postpaid number [protected] to prepaid number. I was asked to drop NOC as well as ID proof along with request to nearest airtel showroom. I did the same and went to chakripuram airtel showroom to drop all required documents. Airtel showroom made me run for 3 days for simple work. First there excuse was Sir as your number is disconnected so right now we can not take request, first pay total amount and then once your number get activated then we will take request. I paid total due amount, number got activated and then again I went to showroom...again got excuse..Sir today server is down come next day. After 2 days again I went and submitted my total documents but then also my number
was not converted to prepaid. Then in Dec, 2017 I had to go to Kolkatta as my mother was hospitalized in Apollo kolkatta. I was in Kolkatta for 3 months, from there also I requested but...at airtel there is nobody to listen.

My weakness is only one...that [protected] is my very old number..I want to retain it and for this Airtel is giving me punishment. They are forcing me to be in postpaid with high rental. When one can use mobile just in Rs. 398/- for 70-84 days then why should I pay Rs. 499/- + tax per month.

Again and again I requested Airtel to waive this amount i.e. in four month it is coming to Rs. 2490/- and convert my postpaid number to prepaid. Airtel has not converted to prepaid so why should I pay them without using it. In last 4 month hardly I must have made calls worth Rs. 100-140/-

Today again I sent them email regarding this but they are not giving solution...just forcing again to pay total 2490/-. As this is my 12-13 years old number and is registered to all banks/insurance and my business related institutions I am facing problem. Once to force me to pay Airtel deactivated the number and I faced heavy loss in my business.

I request to look into the matter and do justice with me.