Trai — area monopoly in providing cable services

Address:

AMS Layout, 560097

I have assigned local hathway cable agent to provide their services which they are very incapable. They charge their monthly charges before hand with rs.50 extra which the trai rules never mentioned and there's no proper service from them. Last 3 days theres is no cable connection and i am unable to reach the service provider neither on their landline or their mobile number. I personally have to go to their office which is no any normal main road but a meticulous interior of a dead end road. This is my 4th time i have raised the issue with them in their office and no response.

In our area only hathway operates and we cannot ask act to come and provide services as they have divided areas for themselves and give us no options to select service providers otherwise.

When i personally told our area hathway provider that if he doesn't provide proper services i will opt for act. They dared to say that they will not come in our area to provide the services.

If this monopoly continues, we definitely have to cough up extra charges per month without proper services and shall remain in their courtesy.

I request and urge the trai to take stringent actions against these extortionist and ensure that the public get the value for money services without and hassles they have to go thru.

Thank you